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15 Place De La Pucelle, 76000 Rouen, France – Show map
Excellent location – rated 9.6/10! (score from 486 reviews)
Rated by guests after their stay at Spa-Hotel De Bourgtheroulde.
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49 properties in Rouen
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486 verified reviews
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Spa-Hotel De Bourgtheroulde's staff speaks: Italian, French, Spanish, English
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Sauna, Fitness Center, Spa, Massage, Indoor Pool (all year), Library
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 25 per day.
Room Service, Shuttle Service (surcharge), 24-Hour Front Desk, Baggage Storage, Laundry, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Italian, French, Spanish, English
4:00 PM - 12:00 AM
1:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 60 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 486 reviews
Value for money
Show reviews from:
This Mercure is in central Rouen, next to Notre Dame Cathedral Rouen. It features air-conditioned guest rooms, each with a private bathroom, satellite TV and free Wi-Fi access.
Score from 895 reviews Very good
Set just 50 yards from the Rouen Cathedral, in the heart of the city's historic center, this hotel has a timber-framed façade dating from the 17th century.
Score from 702 reviews Good
On the banks of the Seine River and 10 minutes from downtown Rouen, this hotel is ideally located for a visit to this area of Normandy.
Score from 606 reviews Very good
Set within a landscaped garden, this guest house is located in Rouen, just 150 metres from Honoré de Balzac Metro Station. It offers elegant accommodation and free Wi-Fi internet access.
Score from 210 reviews Exceptional
Very good staff, great location.
I booked 2 traditional rooms which were very comfortable, but only had a shower in the bathroom. The beds were really comfortable and our room was spacious, however, the children's room of the same standard was rather cramped. We had the express breakfast for €9 which was fairly good - great coffee and orange juice. I used the swimming pool on Christmas Eve which was amazing as I was the only one in there and it is an impressive pool. The hotel is in a great location in Rouen and looked very festive.
There was a rotten wooden service panel in the shower area that needed replacing and spoiled our impression of the hotel. Just felt the quality of finish generally was not that of a 5 star hotel. The hotel lacked atmosphere, but perhaps this was because we stayed over Christmas when it was less busy.
Beautiful hotel and great location!
On the expensive side and spa closes early on the weekend
Spa center is excellent. Room also was very clean and cosy. The hole atmosphere is unique.
The personel was not always as professional, and polite as they should be according to the category of the hotel. Very poor level in speaking English language.
Gorgeous old building that has been turned into a very trendy spot on the inside. Rooms are great, the bar was a happening fun spot, but not too noisy. Perfect location for tourists.
The location is ideal, historic property
We were offered a room adjacent to the elevator bank and open to the lobby. When we responded that it would be too noisy for us, the gentleman taking us to our room assured us it would be no problem. It was his 2nd day on the job!!!!
This is a high class establishment conveniently situated for bustling Rouen. Our room was in the traditional part of the hotel, and was so comfortable with a gorgeous bathroom. We also ate in the hotel's restaurant for supper and breakfast and found the food to be very tasty.
No parking, was rather fiddly to get to the room as had to take two elevators or several flights of stairs!
Location,breakfast and architecture.
First night drunks yelling and "partying" until 4:00 a.m. Third night skateboarders until 1:00a.m. Called the front desk and was told there was nothing they could do about the noise. So very little sleep! Unacceptable!!
In every way delightful. Very well located in the historic centre of Rouen. Staff pleasant and all very helpful. Excellent breakfast and restaurant. Rooms clean, spacious and well decorated. Historic building with charming courtyard. Large bar. Particularly good Spa with superb swimming pool.
Everything was very good. No negatives. If I HAD to be critical I would say that the rooms above the courtyard can be slightly noisy, and the cocktail that I had in the bar was good, but not amazing. But have no doubt, this is a very pleasant hotel in a charming city.
Superb old town building that has been transformed by skilful and tasteful interior design to a truly magnificent city centre hotel. Accommodating staff cater for your every need and facilities are of a high quality. Great bar area, lounges and the courtyard are relaxing and inviting and the leisure facilities beautifully kept. The guest rooms are large, individual, given the original building and very comfortable. The brasserie is the best bet on a Sunday night, very little else is open. The quality of the previous evening meal was of a high quality and surprisingly reasonable with wine. Rouen itself has many interesting areas to explore, some great history in its buildings and great retail experiences.
The location is heart of the city but the hotel can't control the local environment. Twice in the space of 2 hours on a Sunday we were approached by beggars within 10m of the main entrance. This was the only location on our tour we encountered such a problem but then we didn't go to Paris. The city on a Sunday afternoon was not the most inviting compared to others in this beautiful area of France. The valet parking is a great service and should be taken up, but again the location means that the pick up and drop off are in a general on street area around the corner from the main entrance. A true commercial city, a port of the Seine with all that it brings but don't be put off, in the hotel you could be anywhere. Although the charming manner of the staff would give you a clue.
The Hotel is based in a 16th century hotel particulier and the entrance is stunning. Look for the bas-relief of the Field of the Cloth of Gold (I could not identify Henry VIII). The modernisation is well done and the bar is striking. The spa facilities are also first class, and our room was large and comfortable (bed the size of a battleship).
Breakfast was very expensive.
Location, location, location. Room, room ,room Facilities, facilities, facilities We had no problem with parking at all. A young man - who spoke English perfectly too - looked after all that for us.
Did not eat in at all; so can't complain about price etc. but had Fantastic cocktails in the courtyard
The place to be Centrale ligging Inrichting Kamer Valet parking
Location Ambiance Prestige Staff Comfortable room!
Disaster finding hotel! GPS address from Booking.com not accurate...leads you to a "pedestrian only" street...no access to hotel...bicycle police office had mercy on us and escorted us to hotel...
Absolutely everything, great hotel, superb location, We booked a wonderful prestige room, such a comfortable bed, lovely friendly accommodating staff. The breakfast was worth every Euro. We cannot fault this hotel, excellent cant wait to come again
The building - the beautiful courtyard, modern and interesting decor and the gym and swimming pool.
The snooty staff
Centrally located to the old areas of Rouen, the hotel is beautifully appointed and nicely finished. The bar area is just lovely, as is the pool. It is close to public parking facilities, so we didn't have to do their valet parking. Access to restaurants is an easy walk. Beds are super comfortable and rooms quiet.
No tea and coffee making facilities in the room.
We stayed following our wedding on our way home from France and were upgraded to a Prestige room which was beautiful. We ate in the restaurant and had breakfast and all of the food was really really good!
The Wifi signal was a little low and the steam room didn't open until 10am which doesnt allow a great deal of time to enjoy if you are staying for 1 night as check out is 11am. The pool is open from 7am though.
We were expecting a nice comfortable hotel. We found an exceptional hotel with exceptional staff. We will be back!
Very modern interior design in beautiful historical building , helpful stuff, good wi-fi, valet parking. Location is excellent
Beautiful building, very well located. Comfortable hotel with a great SPA. Fantastic staff. The best place to stay in Rouen, no doubt.
Location right in the heart, so very convenient for everything. A beautiful building, inside and out. Bar particularly stunning. Customer service excellent. Staff friendly and helpful.
Not too keen to having a frosted glass door to the bathroom, where the toilet is inappropriately placed right in front of ! Bathroom stylish but too minimalistic as there was nowhere to safely put hair-dryer (it was on the sink unit), nowhere to hang robes. No shelving and no full length mirrors in the rooms at all. Food in restaurant could have been better, disappointing.
Impossible to reach by car!
The beautiful swimming pool and my room. I changed to a smaller room on the side of the courtyard as it was quieter. A lovely room. Room service was great.The breakfast buffet very good.
It would be good to offer real lactose-free cow's milk and not only soya milk. I travelled from England to Switzerland via Rouen, hoping to have a day or two of spa treatment. This was not possible as everything was booked out! Very unsatisfactory. In the restaurant they could not serve me a simple meal with plain boiled carrots, for example. This cannot be called a five-star restaurant if such simple needs cannot be catered for. Finally, I had to eat somewhere else.
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