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15 Place De La Pucelle, 76000 Rouen – Show map
Excellent location – rated 9.6/10! (score from 501 reviews)
Rated by guests after their stay at Spa-Hotel De Bourgtheroulde.
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48 properties in Rouen
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501 verified reviews
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Spa-Hotel De Bourgtheroulde's staff speaks: Italian, French, Spanish, English
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Sauna, Fitness Center, Spa, Massage, Indoor Pool (all year), Library
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 25 per day.
Room Service, Shuttle Service (surcharge), 24-Hour Front Desk, Baggage Storage, Laundry, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Italian, French, Spanish, English
4:00 PM - 12:00 AM
1:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 60 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 501 reviews
Value for money
Show reviews from:
This Mercure is in central Rouen, next to Notre Dame Cathedral Rouen. It offers air-conditioned guest rooms, each with a private bathroom, satellite TV and free Wi-Fi internet.
Score from 931 reviews Very good
This hotel is just a 10-minute walk from the historic center of the city and the Rouen Cathedral and includes free Wi-Fi access. Breakfast is served every morning in the breakfast area.
Score from 153 reviews Good
On the banks of the Seine River and 10 minutes from downtown Rouen, this hotel is ideally located for a visit to this area of Normandy.
Score from 597 reviews Good
Set just 50 yards from the Rouen Cathedral, in the heart of the city's historic center, this hotel has a timber-framed façade dating from the 17th century.
Score from 738 reviews Good
The building - the beautiful courtyard, modern and interesting decor and the gym and swimming pool.
The snooty staff
Centrally located to the old areas of Rouen, the hotel is beautifully appointed and nicely finished. The bar area is just lovely, as is the pool. It is close to public parking facilities, so we didn't have to do their valet parking. Access to restaurants is an easy walk. Beds are super comfortable and rooms quiet.
No tea and coffee making facilities in the room.
We stayed following our wedding on our way home from France and were upgraded to a Prestige room which was beautiful. We ate in the restaurant and had breakfast and all of the food was really really good!
The Wifi signal was a little low and the steam room didn't open until 10am which doesnt allow a great deal of time to enjoy if you are staying for 1 night as check out is 11am. The pool is open from 7am though.
We were expecting a nice comfortable hotel. We found an exceptional hotel with exceptional staff. We will be back!
Beautiful building, very well located. Comfortable hotel with a great SPA. Fantastic staff. The best place to stay in Rouen, no doubt.
Location right in the heart, so very convenient for everything. A beautiful building, inside and out. Bar particularly stunning. Customer service excellent. Staff friendly and helpful.
Not too keen to having a frosted glass door to the bathroom, where the toilet is inappropriately placed right in front of ! Bathroom stylish but too minimalistic as there was nowhere to safely put hair-dryer (it was on the sink unit), nowhere to hang robes. No shelving and no full length mirrors in the rooms at all. Food in restaurant could have been better, disappointing.
Impossible to reach by car!
The beautiful swimming pool and my room. I changed to a smaller room on the side of the courtyard as it was quieter. A lovely room. Room service was great.The breakfast buffet very good.
It would be good to offer real lactose-free cow's milk and not only soya milk. I travelled from England to Switzerland via Rouen, hoping to have a day or two of spa treatment. This was not possible as everything was booked out! Very unsatisfactory. In the restaurant they could not serve me a simple meal with plain boiled carrots, for example. This cannot be called a five-star restaurant if such simple needs cannot be catered for. Finally, I had to eat somewhere else.
The location was ideal being in centre of city , valet parking was a help, staff were wonderful and the room was immaculate and large nice bed being 2 singles pushed together but not uncommon and made bed extra large.
The breakfast was overpriced and under quality, 22 Euros per person for a toaster which does not work properly, not made aware of omelettes available until after we have finished and noticed a badly placed sign, hot food was only warm with poor quality croissants so would advise to eat breakfast elsewhere
The very unique character of the hotel and the high standard in general
The price of drinks from the hotel bar.
The hotel had a unique quality to it, from the expert blend of old and new to the goldfish swimming in a giant wine glass. The bed was extremely comfy and the bathrooms both imaginatively designed and very luxurious. The slate swimming pool is very special.
It would have been helpful to have the wifi password given with our room key or something to make it effortless to use. We didn't eat breakfast as we thought 22 euros per person just too much, especially as we are a family of five.
great location in the centre of Rouen and a wonderful building. Rooms were clean and beds were really comfortable (great night's sleep!) - excellent bed linen! Swimming pool good, but could do with colder showers (the one by the pool wasn't working) - especially for post-sauna / steam room. Gym was pretty basic but the equipment was ok. breakfast was excellent - great choice very dog friendly
the hotel felt understaffed in parts for a 5* hotel - especially in the breakfast room/restaurant, also on Reception. Some worn furniture / flakey paint in bathroom and door wouldn't close properly. Whilst clean, there were elements about the general upkeep which I'd expect to be better for a 5* hotel Euro 25 for a dog seems rather excessive
Central location, clean, friendly and spa was lovely
lack of attention to detail, waited a long time for coffee to be brought to room, small room......not enough information for guests in Rouen for sight seeing
Great location and building
Very smelly damp bathroom / broken mirror in bedroom / 25 euro charge for valet parking
This was the best hotel we stayed at during a three week trip to France. It was centrally located to the sights in Rouen. The rooms were quiet and well appointed, and the staff was very friendly and helpful. From all else we saw in Rouen, this is the hotel I would recommend first.
Parking facilities are non-existent, so reservations for parking are absolutely essential. The only other thing is the cost for breakfast. My wife and I are light breakfast eaters, and I will not pay $30 or so, per person, for a cup of coffee and a croissant. We walked to McDonald's for breakfast!
The hotel has totally unique architecture, a luxurious pool, and greatly improved breakfast. The location in the old centre of Rouen is perfect. We travelled 130 miles from Calais to get there, and it was well worth the journey.
Very well situated hotel. Very clean, staff excellent!
Some of the interior statues of bulls are quite hideous! Obviously just a taste thing!
Old world feel with modern amenities; walking distance from key sites.
Hotel is on a pedestrian only street and getting to the car unloading zone is a bit of a challenge.
Swimming pool and lounge Grandiose entrance Location Historic building Design and decoration
Rooms quite small for price
Art work Room Bed Breakfast
The front courtyard not open, did spoil it a little bit
We loved our " modern " room. We enjoyed our dining experience at la Brasserie ( lovely food for a decent price, nice wine selection and great staff ) The spa is very beautiful and well equipped. A very good hotel !
Our wifi was very poor in our room. We didn't go for the breakfast : it was too pricey for such a simple buffet. The spa closes at 18:30 on Sunday. The outdoor bar was closed due to renovation works. What a shame !
Very friendly and helpful staff Excellent location
Central location. General appearance/history attached to building.. Quiet. Decent bathroom. Staff generally helpful and attentive.
Overpriced breakfast. Some poor service - long time asking for reception to answer phone. Several requests for tea/coffee facilities. Long wait for staff in spa to end telephone call to assist with questions. Modern extension very gloomy in corridors. Ventilation did not work in bathroom. Shabby looking information leaflets in room. Cost of breakfast/parking. Some decor looking rather overwrought, could do with being more understated.
Location, room size, indoor pool
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