Hotel de Savoie  

After our horror at seeing the room we were given we decided to move out and find somewhere that didn't make you itch just by standing there. We stayed one night and the following morning spoke to a woman at reception (the owner?) we told her of our grievances - dirty bedlinen, no working fan, rubbish thrown into the corner of the bathroom, vile smell of stale smoke in all the furnishings, filthy carpet etc... We were unable to find another room until the following night and so when we returned to our room that evening there had been some attempt to clean the place up and give us unstained pillow cases. Not enough to make us change our mind! The location is great.

On arrived at around 7.30 P.M. there was no one in reception. We called from a phone on the desk which rang for a long time before being answered. Eventually (about 10 minutes later) a rather surly man arrived and checked us in. We lugged our bags unassisted up a very narrow stairway to enter a tiny room which stank of stale smoke. The bathroom door would not close, there was no toilet paper and there was a bit of plastic, obviously ripped from the bottom of the door thrown under the basin. The bedroom carpet was matted and stained, the random furniture was tired and not clean. The pillow cases were distictly nasty, one pale blue with bleached marks over it, the other, which was probably supposed to be white, was an unsavoury oronge/brown colour.The curtains were hanging off the rail . Although the location and the view from the window was lovely, there was no way we could stay in such squalour.

The location of this hotel is just fabulous - right in the 'happening' heart of Annecy and with gorgeous views of the canal, restaurants, cafes and Lake Annecy a few minutes walk away. We could sit in our room at one of the 2 picture windows and enjoy the streetscape. We loved every minute of our stay. The staff were welcoming, charming and helpful with everything we asked of them. If we were in Annecy again, we would definitely come back and stay. Great value for money.

There was no lift and our accommodation was on the 3rd floor. So that proved a challenge but the kind hotelier carried our bags up for us. We were very grateful to him for that. There was one other issue which we reported and the staff were prompt in attending to it. We think that this may have had to do with the age of the hotel -or it may have been confined to the room we had. Whichever, the staff made every attempt to deal with it.

It's location

It was rundown but very clean. The WiFi didn't work for a long time but when it did it was quite quick

The duty manager was courteous. The location was good.

The foyer was dirty and scruffy. The corridors narrow and dingy. No lift to the third floor, thus impossible for anyone with disabilities.Our room was dirty, smelt disgustingly of damp, the shower/wc was mouldy and minuscule. There was no obvious means of escape in case of fire. We left the hotel without spending a night there and moved into something clean and safe.We were appalled by this hotel, the worst we have ever booked into. It is a disgrace that it is listed as a two star: no comparison with a two star in Beaune we stayed in some days earlier.We did not ask for a refund for the first night, but were told that we should apply to you for a refund for the second night. A dreadful experience. Comments on refund please.

Location was in beautiful part of town and covenient.

Too many tight stairs with no elevator, almost impossible to transport luggage. Property old and small rooms.

The hotel has a great location, right on the canal and 100 metres away from lake Annecy. It is close to everything. I chose a room with a view over the canalm which was nice, but would be difficult to sleep in summer if you have to close windows due to noise from surrounding restaurants. Staff very friendly.

Internet connection is not available in all rooms. Even when I went to the lobby, connection was bad and I gave up. The management should consider investing in a $50 router to install in the staircase to get access to internet to all rooms. Bathrooms are very small. Showers are inaccessible for xl-size people.

The location is excellent in the heart of the city in front of the famous Palais d'Iis. Some receptionist is very helpful and nice. Recommend for students and backpackers.

Not comfortable for elder people because no elevator, no anti-slippery in the bath tub, no hand rail for elder people to get out of bathtub. Diffucult to load and unload luggages because the hotel is situated in walking street.

I have stayed at this hotel many times over the last fifteen years. It has always been antiquated and 'rustic', but the one thing it has in its favour is the location. Right in the centre. On this visit the staff got our booking wrong, giving us a totally unsatisfacory room with double bed instead of twin beds. They were unhelpful and reluctant to move us. The room was like a broom cupboard and dirty. The breakfast was poor, even by French standards. They insisted we pay the bill in cash, claiming the machine was broken, despite seeing other guests pay with credit cards. I frequently visit Annecy but will never stay at this dump again. A bench in the nearby park would be more inviting.

Was only there for 1 night. Have stay there many times in the past , but have to say will not be going back as their standards have drop .

The hotel was as clean as in the past, rooms to small, the staff not very helpful and then when I went leave and pay my bill , no credit card reader working to pay via Visa/Mastercard.

Staff was extremely helpful and friendly, location can't be beaten!

Room could have been cleaner, bedding was slightly old.

Etre en plein centre ville, le prix 300 € pour 5 pour 2 nuits, c'est vraiment un prix raisonnable. Il faut compter encore 7€ par personne pour le petit jeuner.

L'odeur de la chambre qui sentait le renferme, et le manque de propreté. Nous avon enlevé toutes les couvertures, car nos enfants ont de l'asthme. Il y avait énormément de poussière. C'est vraiment quelque chose a ameliorer.

L'accueil, la situation géographique et le calme de l'hotel

Un peu de poussière dans la chambre!

Le petit déjeuner et le couchage