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People very friendly and helpful, breakfast generous and good choice.

Room was a bit small especially as we had a small dog with us. Would have preferred to be on the ground floor. Also when we tried to drive out of small garage the car was ripped along the side from a stone in the wall.Take a small car if possible.

Lovely hotel, 4 star standard. Super well located, the rooms are beautifully designed and very clean, with all the facilities one should expect and more. I loved it and will be definitely going back.

The room decor was very nice and completely remodeled. The place look new even though it was a couple a hundred years old.

Here we go. The hotel list that they offer parking, but did not. I was lucky enough to find a parking place on the street near the hotel, but the streets of Arles are horrible unless you are traveling by horse or bicycle. Workers were building a new street behind the hotel and forgot to reconnect the sewer system. Our toilet and probably many others backed up into our shower (lovely). The sad part about it was the staffs c'est la vie attitude about it. When it came to checking out, they over charged me for the room rate I received on booking.com and were not too happy about refunding my additional money when I made them aware. Do not let this article stop you from visiting Provence as it and the French people are wonderful. I would not recommend staying at this hotel though.

spacious room, nice breakfast, old and special atmosphere

No elevator, parking problem - we had to park far away from the hotel, which was inconvenient with regards to the luggage . Apparently the hotel has a private garage which they didn't tell us about.... if you have a big car it's very difficult to maneuver the car in the old city small streets Not enough shower gel/shampoo for the entire family - when we asked for more they asked us why we didn't bring it from home....

NIce accomodations close to sights and good food.

Convenient location and very quiet at night but very hard to get to by car.

When asking for heat, the evening receptionist checked out our heating unit, said she set it properly and that it would take a while. When we returned in the evening, room was cold and she was off duty. Next morning, the proprietor was dismissive in making comments like "I am only wearing short sleeves" "the engine for the heater is controlled by several rooms" and "it is on and will heat". After much time, it started heating on day two. Not foreign customer oriented.

The very central location and the very great luck to get a parking space right outside the hotel.

Helpful staff.Good location.

The room was simple but elegant. The staff were extremely helpful and between my pidgen French, their English and lots of humor we communicateed well.

I would recommend this hotel to anyone. I only wish we had stayed longer there!

A very charming hotel in the middle of the old town, with a wonderful gathering place for breakfast in the morning. Enjoyed sharing ideas with other travelers.

Not having the access code to get in the area was a sure way to arrive frazzled.If there were a way to warn people about this situation it would make getting to the hotel so much easier. As far as I can tell, everyone needs this information to get to the hotel. Mrs.Garmin can only do so much to help!

Location and ambiance

Difficulty of access by car

The hotel is very small but the staff is very friendly and the room was very good. The breakfast was good for the quality/price. The hotel provide parking for the car.

Alain and Brigitte were fantastic. We were a party of 16 and took over 6 rooms. They couldn't have done more for us. They recommended and booked restaurants that could cater for our large number and they were all excellent. 2 of our party had to stay at a different hotel but they were happy to let them join us for breakfast so we could all eat together. They really made our stay in Arles very special! Any request for extra pillows, towels were quickly dealt with. The location is brilliant being in the centre of Arles. All in all an excellent hotel and fantastic value for money. Thank you.