Kyriad Disneyland® Paris  

The only thing I liked about this hotel was the location, it was very convenient for the 2 Disneyland Parks, but there are other hotels just as close that don't cost much more. It looks lovely on websites/ in brochures and claims to have a family/ relaxing feel but in reality the rooms are small and shabby and it seems to cater largely for big groups of noisy teenagers. (I have nothing against noisy teenagers, I just don't find them relaxing!) I felt misled and was so disappointed that I actually wanted to leave after our first night but was told only the manager could offer us a refund. As he didn't get back to us until the day before we left we were stuck there. If you are considering this hotel I would strongly recommend that you continue to shop around - you can get something much better for your money.

I didn't like; the broken lift; the noisy room (faulty air-conditioning I suspect); having to waste time changing rooms; the small & cramped rooms - not even room to get out of bed on 1 side; having to live out of suitcases for 1 week because of the lack of storage - only 1 tiny wardrobe; the shabby room E.G. broken chair, curtain hook falling out of wall, wires sticking out of phone, torn cushion cover,stains on walls, ceiling, curtains, bedding, lamps etc ( and we were in a refurbished block apparently!): being allocated a 20 minute breakfast slot and then still having to queue for 20 minutes outside & feeling like I was in a school dining hall once inside because of the layout and the fact the hotel is full of school groups; not being able to get my 5 year old daughter to sleep before 10-11pm because of the noise from the school groups returning from the Parks and therefore everyone being tired for the duration of our holiday.

Staff at the Reception was helpful. I liked the surrounding area which offered nice countryviews and good walks around the hotel. It was very safe area for children. Staff at the Breakfast room were very nice and one understands that interaction is kept to the minimum as they were very busy with the influx of guests.

First night was a disaster. We were placed in a room just above the bar. It was hot and no air conditioning was lit as we were told that they switch it on after 1st May (the law they said!!). We could not open the window as there was too much noise and people smoked just under the window. We complained and the next day we were moved to another area of the Hotel with a nice country view although it was near a construction site. Some guests had no sense of time and throughout the night were noisy. Breakfast area should be expanded as it does not cater for the large amount of people who need to make use of it.

The distance between hotel and Disney facilities.

First two days, we had no hot water at all between 7:30 and 8:30. The heating was malfuntion the first day. The photos seem to be from a sample room that never exist. The wardrobe is smaller than my suitcase. A familily of four haven't enough confort. The wifi is only for a small area around the reception, not for the second building. You have a card with a 20 min period to arrive for having breakfast, and must wait outside (-1 to -8 º C) with children if there are many people (usually). This is the worst hotel I've ever met. No room service, vending Machines for Sandwiches, and... etc

Hotel, facilities and staff were great!! Very helpful.

The shuttle bus between the 4 associate disney hotels was not enough. There were a few occasions where we would be waiting a long time to get a shuttle to and from the parks, mainly to get to the parks and would have to wait for at least 2 shuttles to go before we got onto one. More frequent shuttles and possibly more direction regarding getting on and off the shuttle.wpuld be helpful as people did not queue and were inclined to.push and shove to get on the bus. Even with children and pushchairs. As a result of this we are unlikely to stay at this particular kyriad hotel again, however if the issues with the shuttles were addressed, we coukd chang our minds.

I really liked how super clean the room and bathroom were, the tee and cookies in the room made us feel even more comfortable and at home. The room looked lovely and the bed was very comfortable. Also the bathroom was cute, pretty; I've actually never seen a cleaner bathroom in my life. I looked forward to coming back to the room after long days at Disney. Also, the breakfast was satisfactory, nice variety. For the price we payed, we couldn't be happier. Another thing, I loved the halloween decorations.

Staff were very helpful and spoke english so it wasnt a problem when u ask them questions..nice facilties near disney and vald europe shopping..shuttle service was a big help..

More choices for breakfast

Free Car parking and a bus every 15 minutes to and from the Parks

The room smelt of smoke whenever you entered the room.

Comfortable rooms.

I didnt like the bar very much as the Happy hour on two nights had problems. One night the computer on the till wouldnt accept the reduced price and caused problems and on the second night during happy hour, the bar was unmanned, so that could be improved.

Kyraid hotel is very nice both from the inside and outside with very big parking area. We also liked the dinner eat as much as you like, and it was rather cheap. For three persons it costed us 52 eur including drinks.

The elavator never worked. Reception staff were not friendly at all.

Security to the building was poor. Anyone coudl get into the corridors as the doors were broken.The air condition was poor and it got very hot in the rooms despite thermostat at lowest.

The hotel was clean, and the hotel staff was very friendly and knowledgeable. Everyone we dealt with spoke English, which is very important, since that is the only language we speak. We loved the convenience of the parking and free shtutle to the theme parks. We will definitely stay there again!

The free shuttle to disneyland, breakfast, friendly atmosphere and staff

Nothing...will definitely book a stay at the hotel again!

Great Breakfast

Room a little cold