눉When me and my partner arrived to the hotel, we found out that the staff doesn't speak a word in English. But it's ok, we are in France, they are not obliged to. I guess, I just trusted the information on the website too much. The receptionist/owner wrote down the sum we need to pay and gave us a tiny sticker note with 2 codes written on it. After returning to the hotel at 11pm I realised that I didn't have that little sticker anymore, I found it later glued to my passport, which I left at home. We managed to get inside the building with people who happen to come back at the same time. At that point I thought it's not a big deal, it's still a hotel, these things happen all the time, we can just call the emergency numbers and we'll be able to get into our room. But how frustrated was I when no one picked up and moreover I could hear the phones ring, cause they were left in the reception. I can't imagine if something much worse happened, what would we do. We tried to speak with people who live nearby, we even thought about getting in the room through our window. After couple of hours we gave up and went to sleep in the car.
Around 7am the owner showed up, there was no explanation whatsoever why the emergency numbers do not work, no apologies, nothing at all. We had couple of hours of proper sleep before check-out and just before leaving we got a bottle of water from the owner as a sorry gesture. I was so dissapointed with the whole experience.
After all I sent an official claim translated into French to the hotel, asking for explanation, but it was left unanswered.
Which again tells about the level of professionalism.
I can't tell you anything positive about this place, cause I even didn't have a chance to look at the room properly.