Holiday Inn Express Lille Centre  

Location excellent. Breakfast V Good & staff superb. Car park secure & will return again.Regards Mr & Mrs J J Hillen Extra points would be greatly appreciated for filling in this questionaire. We will definitely be using Hol Inn's again. JJH

Staff were friendly and breakfast was satisfactory.

Our room was extremely hot and the bathroom could do with a serious upgrade - our bath was rusted on the side and the porcelain was chipped and the bottom of the bath was badly stained from what looked like an old rubber bathmat. Overall, it was definitely not worth the £90 Euros we paid for the room. The bed was also a small double - one would expect at least a queen size for those rates.

The staff in the Hotel were very friendly I came away with a different impression of staying in France as I had stayed in Paris before and had thought that the people were unfriendly ,the staff in the holiday inn in Lille and in the people in Lille changed my opiion of the French I would visit again

The room was a bit small for two single beds fine for a few days but would not be for more than that

Easy to find and in a good location. Staff efficient but not intrusive. WiFi in rooms.

Looking a bit shabby round the edges - possibly in need of some refurbishment.

Yes, it is a good hotel. It is very convinence to anywhere.

I have a question, when I went to check out, my American Express card have some problem, so the waiter told me that only for the gurantity, so I use my Deutsche Bank card pay for this, but when I come back to Germany, I got the information that I should pay 31Euros per night for this, who can help me for this?

Decor looked tired and many items need maintenance eg plugs in the bathrooms being inefficient, showers not working well., Door frames turning black

The staff were helpful and very pleasant. Facilities were fine for a family weekend break and breakfast was very good. Request to have two rooms together despite them being through separate bookings was taken into account. All in all, a comfortable and enjoyable stay.

My only complaint was about the locale of the holiday, where there were several beggars in the street (as there were in most of the busy areas when we were there). Despite this, we were never bothered and did not feel at all threatened at any time.

staff were good and he;lpful. good breakfast . good price for location and had car park which is why we chose it

it is actually quite central but the nice ( more expensive and stylish ) part of town is about a ten minute walk. the problem is the street this hotel is on is a little rough. Its very dirty, lots of litter, some homeless and beggars around and a few doing less desirable things. They should push the mayor to clean up this street. The tonwhall is at the end of the road after all!

Very conveniently located on Republique a couple of stops from Lille Flanders and Lille Europe. Comfortable Rooms although the furniture needs to be replaced

Overall appearance of the hotel is not good. Interior / exterior needs to be revamped very soon

Location. Staff were very helpful generally.

Poor breakfasts: Lack of crockery. Food availability in general very poor/ non existent upto 45 mins before end of breakfast time. Coffee machines very slow in dispensing drinks (very impersonal) . Lack of staff leading to a poor service in dining area. Room was quite noisy(eg from running water and toilet flushing from adjacent rooms, conversations in the corridor - poor sound insulation) Very insufficient room lighting. The "triple room" was a standard, small double room with an additional 'camp-bed' provided - leaving no space at the sides of the bed (wall-to-wall).

The hotel looked shabby. The room was very dark, the bathroom smelled like mold; the bathtube walls were in some places dark with mold and the bathtube was cracked exposing some dark rusted spots. The front-desk stuff was from another planet, I ordered a taxi 1 and 1/2 hour ahead of time and then waited and waited only to see the taxi did not come. I asked them and they were suprised, tried to get in touch with the taxi company (they only had 1 company and 1 number and in geenral the wait to get a cab was 15 minutes in a small city like Lille, we're not talking Paris here so the previous night I had to take the metro because again the front desk clerk was not able to find me a cab). In the end I went outside the hotel and a cab appeared , it was ordered for the hotel but when I got inside I realized it was for another person but the driver took me anyway and then told me that the hotel only passed 2 taxi orders, but aparently we were 3 people who needed a cab - I was not on the list !!! I almost missed my train. The breakfast was poor, when I arrived at 9:45 there was almost no food left, and although there were some people in the breakfast room, the stuff ignored us and started to take away the food ( breakfast was supposed to be until 10 am ). Horrible expercience!

parking is available, very closed to the center

the room is very small, the quality price is low

Very, very little except for the pleasant and helpful staff.

Very noisy and "sensitive" neighbourhood, poorly maintained hotel with very small rooms that are far less than the 3-star rating would suggest.