Poorly designed infrastructure
Terrible and forgetful service staff
Uncomfortable bed and pillow
For a hotel this kind of price and location, I expected the opposite from what we experienced.
First night, discovered the sliding for of the wardrobe is so stiff band barely works. Trying to open that broke my nail. And the safe is inside, if you don't use the safe the door will be kept open and it will stop the wardrobe door from opening. Not just heavy but also tricky to use!
Next morning, best bit happens; the shower floor is higher the rest of the bathroom ground, with no boarder to stop the water. And the bath room is higher then the room. Trying to have a shower. With in two minutes, it flooded the whole room! The drain did not work at all! Called reception, waited and waited, facilities came and took the filter out of the drain and left without saying a word. Called back reception and asked what next? They said you can use the shower now it will be fine.because there s water everywhere flooding our shoes and luggage, I had to tell them on top of maintenance we need cleaner! Awhile latter a lady came and said it was flooded because the shower pressure is too high we have to turn the shower water to really low! How ridiculous! We didn't switch the shower on full at all and the drain does not let any water down! As we were told , entered the shower again.But two minutes later guess what! Called reception , but other than sorry there's nothing she can say. So demanded to see the manager. 10 mins later two ladies came, but barely spoke any English. The older lady was a supervisor, acted rude and ignorant. Interrupted many times when I spoke, and clearly acted she didn't care what I had to say. Stopped me half way, said, it was construction problem, 2nd and 3rd floor are occasionally like that, nothing I can do. And said: I demand you to change your room. I was shocked by her attitude!
So luckily we had to pack up again! went down to get the new room key and the manager was there, he said it was the first time it happened and apologised.