Left a bad impression on us that in the Deluxe room, 8th floor (160 Euro/ night) it is impossible to sleep because outside noise, if you open the windows, you will not hear your own voice!
We did not booked a standard room, but in order to sleep, we needed an upgrade to the garden side!
Do to the lo season, this upgrade was offered by the hotel, but it is sad that a Deluxe room, at not to low rate can’t offer you the basic thing; a good night sleep.
Second day we left the room at 11 and when we returned at 16h, the housekeeping just started to do our room.
We wanted to order room service at 18h, but we was told that the chef will only start his sift at 19:30!!! Really? I do understand that one hotel don’t have 24h room-service, but if you can’t have a snack at 6pm, the when?
And the best part; if was no room service, we asked the staff to assist us to order one pizza, we were told that they can give us a phone number, but we have to make the order our self, and we have to pick up the delivery in the lobby because the management forbid them to assist the guest in this.
Dear GM, we wished to have room service and not a pizza, but if most of the time you have no service, I thing the basic would be that you assist your guests.