There was no luggage stand (depliante pour poser le bagage?), so we had to open our suitcases on the floor -- this was inconvenient.
There were only two pillows on our double bed -- one pillow each. In fact, many English people like to sleep with two pillows each. It would have been good to find an extra pillow in the cupboard. But .... we asked, and your lovely staff found another one for my husband!
Style (strangely neon but attractive)
Functions (HOT water, DIMMER lights, COMFORTABLE bed)
Super-rapid laundry service
Car-park tickets and clear directions to the local Parking
People -- everyone (4 different people we met at the front-desk) was smiling, friendly, and helpful.