The hotel is very run down and in desperate need of a renovation. The carpets in particular were quite horrible (old and stained - possibly from the fact that pets are allowed in the hotel -- there was a clear dog's footprint on the carpet of our room!). The bathroom was very out of date, damaged and not clean - you couldn't imagine taking a bath in there. We also found that during the afternoon someone had come to our room to tidy and removed used towels but not replaced them, hardly ideal. Overall, this hotel is much too expensive for the quality. Although the staff really do their best, the hotel is not in a good state, I couldn't honestly recommend it to anyone. The condition of the rooms was nothing like a 4 star hotel. (These comments apply to the hotel rooms, I didn't have time to visit the spa).
The location of the hotel was very good and the staff (particularly at the front desk) did their best to be helpful in the circumstances. The staff were very helpful when we arrived before the official check in time and needed to use our room.