Very poor service, unbelievable arrogant staff
According to the high rating we were expecting a lot; unfortunately we had to experience the opposite. Due to not having enough staff at Friday evening (suddenly a few guests arrived after 6pm and some almost at the same time) we had to waste more than one hour to complete the check in (get the room, parking the car). The service was unbelievable poor, nobody cared about anything and in addition the staff made comments no guest could or should accept (maybe it was due to the low Level of English). We requested to talk to the manager on duty and a person from the restaurant came to listen to our complaints; no sorry, no apology – just repeating that there is not enough staff since guests are already for dinner in the restaurant while others are still arriving …
When we asked for the name of manager he didn’t want to tell us and it turned out that he was just a waiter since no manager is available at Friday after 5pm.
Next morning another unpleasant surprise happened while trying to have a shower. The shower didn’t work. Informing the reception about it was coming with something unreasonable. Again no sorry, no apology, nobody cared about it, no manager on duty on Saturday; we were told that a manager might come for lunch. After lunch we checked what happened … nothing. So, very frustrated we ended our planned long weekend after less than 24 hours in this Hotel; we couldn't take it any longer.
The old house is very well renovated and decorated, it could be a lovely place to enjoy a good time