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Place Auguste Pierre Pont, 11000 Carcassone, France – Show map
Excellent location – rated 9.8/10! (score from 346 reviews)
Rated by guests after their stay at Hotel de la Cite Carcassonne - MGallery Collection.
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124 properties in Carcassone
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345 verified reviews
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Hotel de la Cite Carcassonne - MGallery Collection's staff speaks: French, Spanish, English
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Outdoor Pool, Grounds, Terrace
Golf Course (within 2 miles), Windsurfing, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
Wired internet is available in all areas and is free of charge.
WiFi is available in some hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 21 per day.
Public parking is available on site (reservation is not needed) and costs EUR 16 per day.
Room Service, 24-Hour Front Desk, Currency Exchange, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Elevator, Air Conditioning
French, Spanish, English
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 16 years stays free of charge in an extra bed.
One older child or adult is charged EUR 80 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 346 reviews
Value for money
Show reviews from:
Located in the heart of the medieval city of Carcassonne, le Donjon is surrounded by the city’s ancient ramparts. The hotel offers air conditioned rooms, a restaurant and bar.
Score from 763 reviews Excellent
This hotel is located across from the medieval Cité de Carcassonne. It features an outdoor swimming pool, a hot tub and a spa with a hammam.
Score from 339 reviews Excellent
Located 50 metres from the main entrance to the medieval city in Carcassonne, this modern hotel features a swimming pool and unobstructed views of the medieval city's ramparts and the surrounding...
Score from 113 reviews Wonderful
Just a short walk from the medieval district of Carcassonne, this Mercure hotel features an outdoor swimming pool in summer and beautiful views of the city walls.
Score from 647 reviews Very good
Even though we went out of season and decorating was taking place, this is still a beautiful hotel. Nothing was too much of a problem. Look forward to going back to stay in the Summer months.
High drinks prices in the bar! 32 euros for two gin and tonics. However, as a rated restaurant perhaps that is to be expected?
Breakfast service was slow, no satellite tv, mould on the grouting in the bathroom and unclean tiles.
The location is perfect, and the views where amazing.
Everythings was ok
Comfy beds, nice room. They even upgraded us to a lovely room with balcony.
The location, the friendly and professional staff, the excellent buffet breakfast, the charming and quiet room.
The price of the restaurant meals which would exclude most guests from eating there, despite the Michelin star.
Great to be able to walk around the city after all the tourists have gone.
Food very expensive and limited options in Autumn
Very nice room, comfortable beds, nice ambiente, romantic place
We had dinner in Michelin star restaurant. The servis was extremely slow . Waiters were drinking wine several times and they were very unprofessional. Dirty dish was stored on the same table as prepared meal! We like to compare Michelin star restaurants - this one was the worst one.
Position Parking arrangements View from the bedroom Gardens
Superb location & facilities. Beautiful outdoor area for drinks, swimming, breakfast.
The bed was very comfortable but the room was too hot. We loved the position and the general feel of the hotel. We were fortunate to have one of the rooms witha private terrace.
The breakfast could be improved.
Gorgeous, luxury hotel with the best possible location in Caracassone. The staff were exceptional, and we loved the outdoor garden area with views of the city wall. The directions given by the hotel were perfect - a big deal for those of us who drove automobiles into Caracassone!
Great location Beautiful architecture and interior design "Must-Do" if you haven't been here!
Due to the architecture of the building/hotel, there are many stairs with limited lift service available. For this reason, we expected service staff to carry our bags, etc but this service was not offered. Be careful carrying heavy luggages via stairs, can be slippery.
Excellent location. Rooms are actually suites...very large. There is a lift and porters to bring you from the parking area to the hotel and bags are brought to your room. Same is true when checking out. The city is wonderful after the crowds have left.
Expensive but worth the splurge!
The combination of the walled city, the setting within the city, and beautiful renovation of a very old building made staying there an experience.
The breakfast was a little pricey but good; we did not eat dinner at the hotel, as it would have been ridiculously expensive.
Very nice rooms Great to be in the cite at night Very Good service
Common areas need some investment. Pool area was disappointing
Picturesque views of the town of Carcassone, torn straight from the pages of books. Wonderful room with beautiful marble tub and luxurious bed. Great to have access to the main town, and still close enough to get out of the tourist area.
Being in Carcassonne after the bus tours and day tourists leave is the best part of the visit. The front desk was most helpful with suggestions for dining and with organizing a private tour of the cite given our limited timetable. Beautiful building
Our room was kept beautifully. Services were wonderful at the front desk and in the restaurant. I especially enjoyed the sommelier, Babtiste, who was the most professional, cordial and welcolming person I have met at any hotel.
There was some early morning noise from adjacent restaurant at 6 AM Sunday morning where trash was being collected by large truck.
Comfort and size of the room, very warm welcome, beautiful surroundings. The terrace and pool area were really beautiful. The breakfast was very good with lots of choice. Very special hotel.
The deluxe suite was outstanding, Including a kitchenette. The parking arrangements worked surprisingly well. Its It's location right in La Cite.
Fabulous location, very classy hotel. If you are going to experience Carcassonne and can afford it, it's the place to stay. Staff are very helpful and professional. Evening bartender was very charming and entertaining. You get what you pay for.
Rooms are small, but you have to expect this. The prices are a bit steep, but fair for a luxury hotel in a fabulous location. Reservation confirmation could be improved by asking if guests are coming by car, and if so, should explain how the parking works, as there is no parking within the city walls. The staff were excellent when you get there.
Unbelieveable location within the city walls. Staff all very helpful.
Restaurant fully booked but they found a sister restaurant nearby with was very good.
The location of the hotel and the facilities
Price/quality is not justified
Just about everything. I love being made to feel special. Everything was classy and helpful without being overbearing.
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