Grand Hôtel De La Grotte  

It was just perfect for me needs. Very pleasant and helpful.

Old fashioned luxury and elegance. Friendly, effective staff. Good ensuite bathroom with a completely separate toilet.

Could have had tea/coffee making facilities in room

The friendliness and helpfulness of your staff. We especially like your front desk and concierge for their graciousness.

The location was ideal for our short stay. It was central, very comfortable, has parking and access to the Grotto was within easy reach. Staff were very friendly. Would definitely go back and recommend it to anyone visiting Lourdes.

The lighting in the room was poor for reading. Window were very small so natural light was limited. Decor was nice but as it was dark in colour, this did not enhance the light in the room. The only disappointment was that we could not check in on line and print out our boarding card. There was no access to a printer.

The staff at the reception desk was very friendly and accommodating.

The beds were a bit uncomfortable and the carpets were dirty with something that looked like mold. Also, we had requested a queen sized bed when making the booking, but were given two single beds.

Good location for the Grotte etc

Wifi did not work in the room. Barman not always there and seemed reluctant to deliver drinks to the tables outside. The one way trafic system changes direction every two weeks which confuses Sat Nav systems, on arrival it was very difficult to find.

The staff were helpful and firendly. The room was a good size. The view of my room was good. It is in a good location.

I chose to stay in a 4 star hotel and pay a bit more because I thought it would be clean but the carpert in my room was very dirty and need of shampooing. Also the maintenance was poor. The ceiling light bulbs not working and the back of the fabric chair torn! The room really needed to be refurbished!

Our overnight stay was truly great except for the location of the hotel which the GPS did not easily find. Though location was really ideal if you just visit the place (La Grotte) by foot. Staff were very accommodating.

Perhaps the hotel may consider serving some warm food for breakfast.

The hotel was lovely and clean the staff were very helpful and very good value for the money. The parking was great as there was nowhere to park in Lourdes.

very moving experience to visit lourdes and the location of the hotel was excellent... staff and facilities were very good and great rate too.

went to the Grotto. Very nice accomodations, staff very helpful and charming

The hotel was comfortable but compared to 4* in Ireland it would not rate above 2*

The hotel is in a good location and close to many of the attractions in the area. The staff tried to be helpful but spoke very little English so this proved a barrier when trying to get meals as the menus were all in French which spoiled the dining experience so after the first meal we dined out.