Hôtel D'Orsay  

This was the second time our group stayed in Hotel d'Orsay and we were not disappointed! Reception staff are extremely friendly and helpful. The location is central so we parked up the car for the few days and walked! Landmark sites are perhaps 10-15 minutes walk away (eg Place du Capital). We have no hesitation in recommending this Hotel. We ourselves will be delighted to use it when we are next in Toulouse.

it felt really french and slightly old fashioned which i loved. the staff were without exception extremely helpful and lovely.

The staff is really kind and helpful. The location is quite good, 5-10 minutes walking from the city centre.

Very friendly staff, great location for catching the train in the morning and good too for walking into Toulouse to shop or visit restaurants. Despite having an old fashioned feel to the rooms, they were clean and functional.

I choose this hotel for location across from the train station as I had a train early in the morning.

This was just a functional place to stay, not a destination. I would not stay here with a family. The people in the streets were a bit suspect, but for a solo seasoned traveler it was ok. Front desk was ok! Spoke English. Felt a bit seedy!!!! It is only a place I would stay at again if I just wanted a cheap bed and able to catch the train in the morning!

It is in front of the Matabiau train station and Marengo subway station, and less than 10min walk to the city centre. The staff is very kind and helpful, the room was nice and clean (tidied up every morning), and the buffet breakfast is good value for money.

The bed was a bit too small...

Very friendly staff2

Friendly and efficient staff. Service and overall quality exceeded that of hotels in this price bracket. Can recommended without hesitation.

Nothing

Disappointed and never recommend to stay there. Because of our train delayed, we arrive to hotel very late. Fat night porter eat something with terrible smell at his desk (very dirty) when we came in. During a lot of time he tried to find our booking (I gave him Nr and pin) and after that he told that bookingcom did not send it, but he could offer a room for us, and he'll make breakfast (No way! Only Room! We insist). Finally he said that elevator is broken. Honestly if we be not so late and tied, we'll never stay there. We had 2 big heavy suitcases so it was not fun. Next evening his colleague promised to help us to move down, when we leave, but same porter next morning impolitely declined to do it.

Hotel in good shape , verdy good deal value for money

Good value for money in general, though we had some problems (see below). The young guy at reception was very helpful

When we checked-in we didn't notice the a/c didn't work. So when after our dinner we went back to sleep and we felt a bit cold. We tried to turn on the a/c but didn't work. I tried to call reception but telephone didn't work! I went downstairs and there was an older guy trying to fix something with a central console panel for all a/c in the hotel. Our a/c seem to have a problem.He was just keep saying "I can't understand, it doesn't work". Yeah, I know it didn't work!!! I wanted a solution! No offer to move to another room. Finally we got an extra blanket but still it's the most rude behavior I've seen. I also asked to speak to the manager next morning which never happened. Very bad experience for me. I don't expect any Hilton's luxury, but I think asking for heating in November (10c outside) isn't so demanding request!!

Very nice hotel,good location,handy for station,good service,would recommend for short stay.

Very welcoming staff (English speaking) even late at night. Clean, comfortable (smallish) room. Garden facing room was quiet and didn't hear any noise from other rooms. No frills and all the better for it. Fresh bread and reasonable choice self-service breakfast in pleasant garden room with as much coffee juice etc.as you like. Brilliant location for the train station by attractive canal and only a short walk to the centre of town. Ideal for short stay. Thank you Hotel D'Orsay.

No complaints