Best Western Saphir Lyon  

Very relaxing beds

The staff were very accomodating and they can communicate well in English.. Rooms are clean and well organize, have a flat screen tv, but don't have any english channel. Continental breakfast is very good. There is a train station nearby that will lead you to the center. Two thumbs up for this hotel.

The hotel was a good value. Rooms were clean and cheerful, the staff was generally helpful. The "Express Breakfast" is a nice option. Location was good for driving - near A6 - and we were able to park in the garage for our entire stay. It is on the opposite side of the Fourvière hill from the center of Lyon, so walking isn't practical. But the Métro station is close and the system is modern and efficient.

Rooms could be improved by adding safes and refrigerators.

The staff were friendly and professional, the beds were comfortable and the bedding was high quality.

The location was very disappointing - the website said that the hotel was Lyon central but in fact the location was suburban and fairly bleak. My room looked out on high rise blocks of flats and concrete - no trees, parks or even shops. You had to take the metro to reach the centre. My other disappointment was the cost of the rooms (I booked 2 rooms) On the website it said 89 Euros per night, the cheapest quote for my chosen dates. I assumed this would be the cost for every night but when I got my bill two nights were charged at twice that price ie over 170 Euros per night. Making the hotel the same price as all the other hotels. On checking my email from the hotel I saw that they had quoted the higher price on the email before my arrival. However I assumed that the charge would be the same as the quoted price when I booked and I should have checked. The hotel did not act illegally in charging me twice the original price for two of the nights but I feel that Booking.com should make it clear that the price quoted online is not accurate for all the nights and that the actual price can be over twice the quoted price. There did not seem to be any reason for the higher price nights. My final bill for the three nights (two rooms) was eye-poppingly high and therefore I would never stay in this hotel again. I would rather pay 180 Earos a night for a hotel in a central convenient location.

Clean, comfortable, quiet, and a staff that is used to Americans who think they are still in the US. The pizza place next door even has English menus! We were able to walk to the Roman amphitheater and cathedrals from the hotel, but would recommend the metro to anyone with coins (currency not accepted by Metro ticket machines).

Best Western Saphir Lyon is in an ideal location for taking the Metro into the city. It takes only a few minutes to walk from the hotel to the station - where you can buy a day ticket to use as many times as you like - not only on the Metro but on any other forms of transport in Lyon. Getting around the city is made easy. When we made our initial reservation - we got a special weekend rate - but there was so much to see - we booked a further 2 nights - even though the tariff was more - it was worth it!

Proximity to metro for town. Hotel was clean and beds were comfortable. No noise from street. Underground parking added bonus

Appeared shabby and very basic with no comfort level. Reception is dark.

Free parking, quiet area

The room was extremely tight for 5 persons

Easy access to the motorway. Good value for the money. Staff helpful. Room was exactly as expected (except extra beds which were supplied after we notified reception). Double bed very big and very comfortable.

There were no details about car parking. We were given beds, towels etc as there were 3 of us staying, while the booking clearly stated 5 people. Room allocation mix-up perhaps?

No restaurant around hotel. Metro station is close then it's easy to go city center. Staff is kind.

The hotel was comfortable and quiet for a city location. It provided good transport access to the main routes and was close to the local facilities. Secure parking was a must for my stay and this was very convenient to use. The staff were very friendly and helpful.

The resteraunt lacked appeal and the one meal taken there was not of a good standard. However, there were several good alternative places to eat nearby.

We were pleased with this hotel. The room was clean and the bed comfortable.