This is a business hotel not geared to leisure visitors, so breakfast finishes at 09.30am. We forgot about this and arrived at 09.45am on our first morning to find just a few guests finishing breakfast, the food being cleared away, and staff very unwelcoming, even surly. They reluctantly agreed to make us coffees from the machine, since the ready made coffee in metal jugs was cold. Staff crashed and banged about us, showing their irritation at our presence, impolite and even downright rude. Refused to check if they had any more croissants--you're too late they said. Very bad attitude to guests--they were doing us a favour! Our second morning, they went out of their way to ignore us which was something of a relief. No concept of guest relations, and quite upsetting. Othe staff, aside from the man at check-in, efficient but distant. We would look elsewhere if we ever found ourselves in Villefranche again.
Location very convenient; efficient air-conditioning during extreme heatwave very welcome! The man at reception who checked us in late afternoon was delightful--friendly, professional & welcoming, unlike other staff members. Underground parking onsite.