To pay 3 euros for coffee on top of a £187 room cost. A shower that didn't work and a bed that although was sold as 'superior' was small, uncomfortable and hardly qualified as a double. The 'spa' facilities, part of our package were 'broken' so unable to comment further although no refund or reduction was offered.
The friendliness of the staff and the welcome were first class and at first sight the room was adequate although the cost was high. The breakfast was good and overall we enjoyed our one night stay and Epernay as a base. The reason for our stay was a one night stop over in the Champagne region en route to visit family in Alsace and so we were happy to pay the cost for a night of supposed semi luxury. The Champagne in the room was welcome and enjoyed and part of the package but the room let us down. Would we visit again? Epernay, yes, this hotel, probably not. Happy to pay the cost but deliver the goods. Could do better.