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3 rue Arberet, 65100 Lourdes, France – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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15 verified reviews
They speak your language!
Hotel Lavalliere Croix Blanche's staff speaks: French
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Food & Drink
Bar, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Packed Lunches, Tour Desk, Ticket Service, Baggage Storage, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Based on 15 reviews
Value for money
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On arrival I waited for ages for someone to come to reception - when a boy finally appeared he had no English and wouldn't let me check in after a fuss I got my key and checked in and when I can straight back downstairs to complain about my room no one was there again. As I was working I tried to complain again the following evening and no one was on reception at lunch or dinner time. The staff were rude and didn't speak a word of English even though on the site it states they are fluent and the reception was never attended, The stairs & lift were filthy and stank of smoke and damp, the bedroom its self was dirty and very very mouldy, the sheets had hair embedded into them from a previous guest! And I got two bath mats and no towels on the first night. Also they claimed to have free wifi and didn'T. The 'gift shop' was never open or attended similar to the reception, the hotel was noisy at night as the walls are paper thin. The Croix Blanche is a very poor grade hostel, not even close to a hotel and certainty not 2 star its bad value for money at €50 a night. I would steer clear of this Hotel much better more hygienic options available. When I tried to look for a discount on departure I was threatened by the girl and another man at reception and refused a discount I was told (through a translator) I was making excuses and laughed at. My card was deducted the full amount anyway. Very expensive and unpleasant experience.To be avoided
The location is perfect and the room was always cleaned.
It needs a serious makeover! It has so much potential to be one of the best hotels in Lourdes.
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