Château L'Hospitalet  

Staff at reception eager to please, room booked turned out to be on ground floor, no windows and had to leave door open to get air. We were moved to a better first floor room but the price of the ground floor room is rediculously high. Incidentally they did not charge for moving us.

Staff in restaurant very full of themselves, poor service lack of advertised set dinner menu. We could not recommend this place to anybody unless they wanted a wine tour, even then it might be better to stay nearby, plenty of better hotels at lower prices.

Great location, free bottle of wine, nicely decorated room. Evening meal was expensive but good quality and the children's menu was very reasonable.

Breakfast was very expensive for the food (although what was available was very good quality). There was only two jams and no honey and the staff didn't clear the table as spare bowls etc piled up.

Quiet and multifaceted resort amidst vineyards with innovative cuisine a well assorted winery and jazz concerts on fridays. The concert was high quality . There is much to visit around, from the Abbaye of Fontfroide to the city centers of Narbonne and Sète

The breakfast buffet and dinner à la carte are a bit pricey but the concert night dinner menu and lunch "formule" are fine.

Beautiful setting, superb food and service and excellent wine tasting opportunity

Bathroom was 'tired' with mildew on some of the tiles. Although the restaurant was truly excellent, (we had our supper there) and quite expensive, we felt that the price of breakfast was far too high and chose not to partake.

The location was great, very nice to be in the vineyards and centrally located. The idea of having a wine tasting on site is also nice.

The rooms are too small and on top of each other. We couldn't close the shutters as they were permanently bolted. Feels like we got the cheapest smallest room due to booking it on the internet ! No bin in the room, no change of towels, rationed shampoo etc, all small things that make the stay nicer. The breakfast was a disaster - several people waiting for the buffet to be replenished, no coffee, no bread, very basic spread for a breakfast of 16 € ! The staff were not friendly and not service oriented. Although we loved the location, we won't stay there again.

Location mainly. Beautiful vineyard and the ability to taste their own wines which are reasonably priced.Able to do breakfast in comfort in your room.

The dinner was very disappointing and very expensive. We were misled into believing there was a 26 euro set menu but this is only available at lunchtime. The restaurant was full of visitors having a set meal after visiting the cave dressed very casually when residents had made the effort to be smart expecting a pleasant meal. We felt the outsiders!

Interesting hotel, as adjunct to a vineyard. Despite being in the countryside, it had good facilities and dining, so there was no need to go elsewhere. It was efficient and organised. The "Cave" and craft shops were interesting and had passionate people in them.

However, the hotel staff seemed lacking in passion and interest in the job, or so it seemed to me. It felt a bit soul-less, and thus would deter me from a second visit.

Very comfortable room. Friendly staff, good food and excellent wine!!

Didnt really like the beaches and the built up shops etc.at Narbonne Plage.

The location and surrounding countryside was fabulous, and we would recommend it to family and friends. The close proximity to Narbonne plage was perfect for us. The staff were friendly, helpful and polite and the chef was happy to cook a vegetarian meal for my husband at dinner. The room was clean and modern and the gratuitous bottle of wine was a nice touch. We enjoyed looking at the small selection of shops on site and the wine tasting was great. I would stay at Chateau L'Hospitalet again.

The room was a little smaller than I imagined but was very adequate. I thought it was a shame that the pool didn't open until 10am as we would have like a swim before breakfast and we had to check out by twelve. Also check in time from 4pm I feel is very late in the day. I feel 2pm would be better suited.

The locatiobn within the vineyards is wonderful. The Hotel with a number of buildings provides a lot of opportunities to enjoy a nice stay. However, potentials are not used. Staff tries to be helpful, but very often struggles with their level of training. Staff is changing every year. Wine testing is a good idea.

We are coming to L'Hospitalet for five consequtive years always hoping Hotel Management will do something about improving level of service. This year we could again not recognize a substantial improvement. Indeed service has gone worse. Room was not ready before 18h. Pool does not provide towels. There are many other aspects which you would not expect at a Hotel at this level and at this price. The given features do not justify the high price for rooms and food.

The stunning setting, actual building, buzzy restaurant, artisan shops and vineyard attached.

The hotel did not live up to its billing or pricing as it is positioned as premium yet we had to queue up to pay our bill after dinner, were given plastic glasses in our bedroom, and a very thin sofa bed for the kids to sleep on which was not comfortable at all, and the breakfast was poor with cold, stewed coffee and no hot food choices. The meal in the restaurant was passable but bland - not something that we are accustomed to in France, and we come regularly to the area as we own a house nearby. The hotel's setting and buildings were delightful though and the wine was excellent.

the local crafts, the vineyard, and the ambience of the hotel and its environment.