The map to the hotel from Booking.com was less than satisfactory; in fact, it proved to be inaccurate when we asked a local how to get to the hotel. Unfortunately, despite having been asked the question on 3 September 2014, public transportation directions to the hotel through Booking.com arrived after we checked in at the hotel on 10 September 2014. Travel time would have been cut down and alternate transportation means would have been used at lower cost had they been received more promptly.
This property gets top marks from us except for some minor shortcomings. The lift is a bit banged up (probably because of heavy use). In an otherwise immaculate environment, a neatly folded bath towel was provided along with the customary toiletries and such in the room. Unfortunately, when the towel was unfolded and about to be used, it was found to be very visibly stained (possibly with paint). When informed of this the next day, Nicolas was mortified and said that any shortcomings should be reported immediately because staff are available 24 hours a day. The towel was instantly replaced along with soap and coffee quickly resupplied when staff were told that they had not been replenished. A couple of other physical issues were reported to Nicolas: the toilet bowl should have been cleaned of water stains before our arrival, there was some dust buildup behind the radiator, and he was told of our difficulty filling the bathtub (he noted that the little button controlling faucet/showerhead water flow was hard to work even for him).
Despite these bothersome little things, this is the place to stay when in Lyon. On future visits, definitely will book here again. It has everything you could possibly want – charm, beauty, convenient location, and a very friendly, solicitous, and hard-working staff.
Le Phenix vies with one other for being the nicest hotel of our entire trip to Italy and France that included 10 properties booked through Booking.com. The property is very well situated in the old town area with easy access to buses and trains (a walk of five minutes at most) and in easy walking distance to the many sites one would want to visit in Lyon. The room was lovely with a view . . . looking across the river Saone at the picturesque buildings on the other bank makes for relaxing and romantic moments. Not only did we have a beautiful view in this very clean and attractive hotel, but our room was large and splendidly appointed with a faux fireplace and attractive furniture. It also was equipped with a wonderful Jacuzzi (terrific to luxuriate in after a long day of walking and sightseeing) and excellent toiletries. Everything was operational including the flat screen television that provided English language RT and France 24 programs. The staff members were friendly and very helpful, especially Nicolas (whose efficient charm was characterized by what could only be described as his signature sentence – “I’m all ears.” – when asked a question or a request was made of him). He and his young female associate provided directions, restaurant recommendations, an electrical plug adapter, and an iron and ironing board on request. It was a delight conversing with Nicolas not only about hotel-related matters, but about the city of Lyon and its history and other subjects in general. Le Phenix is a gem to be prized and enjoyed. When visiting Lyon, be sure to book at Le Phenix . . . you will be delighted that you did.