on our last day, my wife fell down due to uneven grounds indoors, right next to the reception desk. there was a slight slope, with a bit of a step. that happens and we were not too upset, but while she was down, no one came to inquire on her health and well being. no one offered any help, even as she was lying there, crying in pain. a staff member walked by quickly on his way to somewhere else and said that they needed to put a piece of furniture over the gap that caused the fall. a few hours later, on advice from some friends, we filled out an accident report, just in case her injury caused a long term issue that would manifest later on, and no one still asked about my wife's well being. the hotel did not inform us of the proper procedure, and did not offer any support during the accident. this kind of service is thoughtless and rude. management came out to sign the accident report, and made no inquiries either.
the location is unbeatable. they should tell you how to get in as there is a "customs" booth at the entrance and you have to call the hotel to enter