Le Morand  

I knew where it was. The owner was very helpful and even called my cell phones because I was running late for check in. Very close to St. Joan of Arc tower.

The 20:00 check in time and off site parking.

Helpful and friendly staff who spoke English. We went with the proprietors recommendation of the Rive Droite restaurant for the evening (owned by his parents) excellent food at a reasonable price and a very nice ambience. Secure parking is close by (payable). Breakfast at the hotel was very good.

Room a bit basic and needs some updating but bed comfortable. On a very narrow street so difficult to unload luggage. Not particularly easy to find - our sat nav didn't always recognise the one way streets.

Le Morand is a charming and beautiful old hotel in the city centre of Rouen. The staff is very helpful, provides good information about the city and speaks English very well. A great fire place downstairs with big comfortable chairs offers a place to relax. An excellent breakfast is served there in the morning. Romantic, medieval, very authentic. A beautiful staircase leads to the rooms. Ours had a view to the Donjon where Jeanne d'Arc was held captive.

Because the hotel room was old and rustic, it had no bath and there was no elevator. But it would be a pity if they changed this.

Friendly and helpful staff, loved the paintings on the walls and ceilings.

The staff here were excellent - friendly and informative (I know when people say this it seems unimportant, but they were seriously helpful and welcoming!), and the room had great antique furniture and retro floral wall paper - It was unique in its quirkiness. Also, the location was great - tucked nicely into a cool neighbour hood round the corner from the striking Joan of Arc Tower. Great stay le Morand!

Ambiance and breakfast

I liked the old charm of the place along with the very friendly staff. For an older hotel it was located just close enough to the Notre Dame and the shopping but far enough away that you would not get all the noise. The staf was very friendly and made you feel at home in such a beautiful older hotel.

Very helpful and friendly staff. The hotel has a lot of character and is in an ideal position for access to the city, literally 8 mins walk to the cathedral.

Although the bedding etc. was clean the rooms are awful. Certainly if it was the room we had that had been featured on the web site we would not have booked. The bathroom and toilet must have been designed by a jigsaw expert!

This was a great location for visiting Rouen - a very interesting city. It is a 2 star hotel, so don't expect all bells and whistles. It was clean and homey - with a sense of 'old world Rouen'. With wardrobes and bed head from pre-war, it was easy to imagine this being used by ordinary travelers through Rouen's tough history. I liked it. So, yes a bit musty and old world but comfortable, clean and well located. Breakfast was fine, and the assistance from the staff was first class - friendly and very helpful.

Very charming old hotel with fascinating furnishings. Excellent location, halfway between rail station and town centre: 5 minutes walk from each. Room was fine and bed comfortable.

Some visitors might not like the idiosyncratic nature of some of the facilities, e.g. the bedroom door stuck on one side but had a half centimetre gap from the frame on the other side. And the toilet was very small! But really, these things are no big deal. This hotel is maybe for people who appreciate aesthetics rather than those who want all mod cons.

Good value for money in a convenient location if you accept some shortcomings due to the age of the original building. A very friendly welcome from the new owner, who spoke excellent English. The location of the hotel is good for main shopping areas, sights, the Vieux Marche etc, and about 5 minutes walk to the Rive Droite train station. The hotel has preserved most of the 17th-century feel and the rooms are decorated appropriately. Our bathroom was almost triangular, with the toilet squeezed (just!) into an odd narrow corner next to the rather large shower unit. The free wifi internet access was good, even at the top of the building. Breakfast was quite plentiful and reasonably priced. Parking in the nearby secure underground car park (Espace de Palais) was easy to find. But we discovered that free on-street parking can be had (if a space is available) at nearby Park-en-Ciel from Saturday 6pm to Tuesday 9.30am.

Poor soundproofing. Many of the quite thin doors to the corridor did not close completely and had about half-inch gap in places between door and frame. So, you may be unlucky and have noisy neighbours, as sound insulation is not good. The ground-floor public area (salon) was closed after 8.30pm (when the main front door is locked and reception is no longer staffed). It would be nice on a rainy evening to be able to sit and read, in the comfortable and atmospheric salon. There is currently (August 2011) no bar available. The mattress (newly fitted according to the owner) was very firm to hard.

the staff were friendly and spoke good english. the hotel is well situated for all the attractions.

the room was very fusty and quite dirty in some places. i took the cover off the bed as it was very dirty...not nice!

The atmosphere of the hotel was the thing we liked best. The staff was also friendly and helpful.

The lack of a liquer license in the hotel was the one negative thing. That robbed us from the opportunity from having a glass of wine in front of the beautiful fireplace in the evening.