Hôtel Les Ursulines  

The building is stunning, being in the old part of the city it's on Roman foundations and amidst a medieval street plan. They've spent a lot on doing it up, but the staff let it down. The cleaners don't clean, the waiters don't wait and the Reception staff sting you for every Euro.

There's nowhere to park (the roads wouldn't allow two Smart cars to pass) so the garage is in the hotel basement, down a 1:1 ramp - possibly steeper. Given the shortage of space, we politely tucked our 'bikes out of the way, behind pillars, so as not to use up any car bays. Then they charged us 7€ for the parking anyway. The light fittings in our room were all thick with dust. Overall, including a several course meal with veal, asparagus and the all important Isles Flotantes, the Hotel des Ursullines cost 300€, making it by far the most costly of the trip and by no means the best.

The only good thing about this hotel is the food, which is of good quality but unreasonably high priced!

The beds are of poor quality and over due. I have not been able to sleep through the night due to a much too hard bed. In the minibar the beer can was over due!

The hotel is accessible, pretty and has a convenient garage. The natural and historic setting is its greatest asset.

We had stayed here before, but were greatly disappointed. The room was by no means 'superior'. In comparison with our previous experience, the dining-room looked quite bare and, with the exception of the maitre, the young male staff were unsmiling, unhelpful and unobliging: we had to ask for water and there was no salt and pepper on the table. They lack the right attitude. We were treated as just 2 more annoying customers, not as guests. The food is not exceptional for the price and the wine list is unsatisfactory. The female reception and breakfast staff were better, but there is not a good friendly atmosphere in the hotel. Is anyone in charge? We did not enjoy our stay and would not return.

Its situation near the centre of an historic town. The grounds and elevated position. Comfortable bed. Good bathroom.

Long dark corridors. Some areas shabby and in need of decoration.

The Hotel was the cheapest we stayed in in a week in France and was easily better than any of the others. Looking at some of the other reviews I was a bit worried about the room but it was really super and at that price we were both very satisfied.Autum is also a very pleasant stop while travelling through France.The Breakfast was also good and the staff very friendly. All in All I would definitely stay there again.

Very well located reasonably comfortable good staff.

Accommodation was comparatively expensive for what it was. Very expensive resturant that gave very little food and although advertised as gastronomic was actually very average. Ok to stay but don't eat in the hotel.

Rooms could be better defined. Comments as "it is always like that on internet" and "legally we are right" are not very helpful. Eventually I got a room which lived up to the description, except internet coverage is generally very poor. The restaurant serves " a la carte " and "menus". While the individual courses are defined identically the actual result is quite different between the two formulas. This is misleading and creates confusion when served at the same table. Even the champagne offered could not overcome the feeling of wrong footing.

The city which is very historic but does seem to lack the renowned Roman remains apart from the ampitheatre.

We were initially given the worst room in the hotel with a lift shaft travelling through it. We were moved after complaining to a luxe room but there was little to suggest luxury. This is a tired, shabby and out-dated hotel that only has it's location to recommend it. Of the many hotels we have stayed in through Booking.com, this is the worst. We were even charged more for breakfast than was advertised and the meal was very ordinary. We did not use the so called Gastronomic restaurant since it was extremely expensive and mostly empty as a result.

Le personne parfait, aimable et attentionné mais pas guindé, le bâtiment historique, impeccablement arrangé, la situation parfaite dans la ville, à côté de la cathédrale et en même temps avec un point de vue imprenable.

Notre chambre était trop petite pour deux, car outre une surface au sol assez réduite, la moitié de la surface correspond à un plafond incliné et bas (façon combles), ne nous permettant pas de séjourner dans la chambre de façon confortable à deux. Il ne faut pas proposer cette chambre à des couples, mais seulement à des personnes seules.

Malgré des travaux dans l'hotel, on a apprécié le confort et le charme de l'ancienneté des lieux, et l'emplacement géographique pour le calme et la vieille ville.

Personeel was uiterst vriendelijk. Gratis internetverbinding (wifi) is zeer klantvriendelijke

Er was een verbouwing gaande. Dit is op zich niet erg. Wel storend: in een oud gebouw renoveren met kunststof deuren/kozijnen.

Le cadre général L'espace de la chambre Sa décoration La salle de bain

Le rapport qualité prix du petit-déjeuner (12€)

Bien situé

Couchage de mauvaise qualité (matelas trop dur) maitre d'hôtel asthénique pas de mini bar dans la chambre (suite)