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Hôtel Les Ursulines14 Rue Rivault, 71400 Autun (Show map) Good, Score from 157 reviewsOld 17th century convent with a chapel, the hotel Les Urselines looks out over the old city Roman ramparts and features a spectacular view of the Monts Du Morvan. The hotel has 36 rooms, 8 of which with air conditioning and 7 of which are junior suites, a parking lot, an elevator, and rooms with easy access for the disabled.
At Les Ursulines, you will find a quiet and serene atmosphere and an available and efficient professional staff that will help you organize your trips whether you are here on vacation or for business. Hotel Rooms: 43, Hotel Chain: Chateaux et Hotels Collection.
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Total Hotel Score:7.2
Based on 157 reviews Guest reviews are written by our customers after their stay at Hôtel Les Ursulines. |
Score breakdown
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Mark
Mature couple
Croydon,
United Kingdom
July 31, 2011
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The building is stunning, being in the old part of the city it's on Roman foundations and amidst a medieval street plan. They've spent a lot on doing it up, but the staff let it down. The cleaners don't clean, the waiters don't wait and the Reception staff sting you for every Euro. There's nowhere to park (the roads wouldn't allow two Smart cars to pass) so the garage is in the hotel basement, down a 1:1 ramp - possibly steeper. Given the shortage of space, we politely tucked our 'bikes out of the way, behind pillars, so as not to use up any car bays. Then they charged us 7€ for the parking anyway. The light fittings in our room were all thick with dust. Overall, including a several course meal with veal, asparagus and the all important Isles Flotantes, the Hotel des Ursullines cost 300€, making it by far the most costly of the trip and by no means the best.
2 out of 2 people found this review helpful, did you?
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5.4 |
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Rudolf
Mature couple
Fishguard,
United Kingdom
September 11, 2011
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The hotel is accessible, pretty and has a convenient garage. The natural and historic setting is its greatest asset. We had stayed here before, but were greatly disappointed. The room was by no means 'superior'. In comparison with our previous experience, the dining-room looked quite bare and, with the exception of the maitre, the young male staff were unsmiling, unhelpful and unobliging: we had to ask for water and there was no salt and pepper on the table. They lack the right attitude. We were treated as just 2 more annoying customers, not as guests. The food is not exceptional for the price and the wine list is unsatisfactory. The female reception and breakfast staff were better, but there is not a good friendly atmosphere in the hotel. Is anyone in charge? We did not enjoy our stay and would not return.
1 out of 1 people found this review helpful, did you?
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5.5 |
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Anonymous
Group of friends
United Kingdom
August 16, 2011
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Very good location in a very pretty town, so long as you can walk up and down hills back to centre-not far. One of our group woud have liked a stand up shower. I would have liked a small chest of drawers or shelves in the wardrobe.
1 out of 1 people found this review helpful, did you?
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7.5 |
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Elinor
Solo traveler
LONDON,
United Kingdom
August 11, 2011
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The location is stunning - the narrow, Medieval streets and terrifyingly steep garage lead into a domestic-sized reception area and then outside into a wide grass and gravel garden with views over the Morvan mountains - a big wow factor! I had dinner in the garden - the food was wonderful, the service impeccable but friendly and the sunset amazing. The hotel was quiet, the bed was comfortable, the shower hot and efficient - all in a beautifully historic building. The huge doors of the unique Cathedral are flung open in the Summer months in the late evenings, and this marvel is seconds away from "Les Ursulines' . The morning Receptionist (female) could have been a mite friendlier (I was after all paying my bill!). This was made more noticeable because the Receptionist (male) on my arrival in the late afternoon the day before, was so helpful and obliging, even taking my case to the room for me - a first in a fortnight of travelling in France.
1 out of 1 people found this review helpful, did you?
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9.6 |
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Mark
Mature couple
henlow,
United Kingdom
July 23, 2011
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Very well located reasonably comfortable good staff. Accommodation was comparatively expensive for what it was. Very expensive resturant that gave very little food and although advertised as gastronomic was actually very average. Ok to stay but don't eat in the hotel.
1 out of 1 people found this review helpful, did you?
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6.3 |
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Dieter
Solo traveler
tielt,
Belgium
January 12, 2012
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The only good thing about this hotel is the food, which is of good quality but unreasonably high priced! The beds are of poor quality and over due. I have not been able to sleep through the night due to a much too hard bed. In the minibar the beer can was over due!
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4.2 |
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Fredy
Group of friends
Pratteln,
Switzerland
September 4, 2011
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The food was excellent. We congratulate the kitchen. The german receptionist was especially friendly and helpfull to us. Thank you. The staff in the restaurant was partly very nice (the dutch person) the rest not so. Had a great time still.
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9.2 |
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Susan
Mature couple
Dereham,
United Kingdom
August 17, 2011
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Its situation near the centre of an historic town. The grounds and elevated position. Comfortable bed. Good bathroom. Long dark corridors. Some areas shabby and in need of decoration.
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7.1 |
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Robert
Young couple
Bickenbach,
Germany
July 26, 2011
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The Hotel was the cheapest we stayed in in a week in France and was easily better than any of the others. Looking at some of the other reviews I was a bit worried about the room but it was really super and at that price we were both very satisfied.Autum is also a very pleasant stop while travelling through France.The Breakfast was also good and the staff very friendly. All in All I would definitely stay there again.
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10 |
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Anne
Solo traveler
Tampere,
Finland
July 25, 2011
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Air-conditioning was working and was effective. Parking garage available. Location peaceful. Reception staff spoke excellent English.
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7.1 |
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Derek
Group of friends
Burford,
United Kingdom
July 21, 2011
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Liked the location in the old part of Autun. The cathedral St Lazare is interesting. Missed out on the gourmet hotel restaurant, fully booked, but the alternative reserved for us, La Chapitre, was close by and excellent. The underground car parking at Les Ursulines is tight and difficult but there is no alternative as the on street parking is very limited. Be prepared to shunt around a little to get into a parking place.
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8.8 |
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Sipke
Solo traveler
brussel,
Belgium
July 14, 2011
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Rooms could be better defined. Comments as "it is always like that on internet" and "legally we are right" are not very helpful. Eventually I got a room which lived up to the description, except internet coverage is generally very poor. The restaurant serves " a la carte " and "menus". While the individual courses are defined identically the actual result is quite different between the two formulas. This is misleading and creates confusion when served at the same table. Even the champagne offered could not overcome the feeling of wrong footing.
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5.8 |
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Gabriele
Mature couple
MARIENTHAL,
France
June 25, 2011
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The location is superb. The restaurant is good. Having stayed there 2 years ago, we found everything to be rather shabby. Although the rooms were clean, hallways, breakfast room, lobby, looked dreary.
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7.5 |
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Anonymous
Mature couple
United Kingdom
June 9, 2011
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Good location at heart of old city, close to cathedral.
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8.3 |
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Christopher
Mature couple
Taunton,
United Kingdom
May 8, 2011
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The city which is very historic but does seem to lack the renowned Roman remains apart from the ampitheatre. We were initially given the worst room in the hotel with a lift shaft travelling through it. We were moved after complaining to a luxe room but there was little to suggest luxury. This is a tired, shabby and out-dated hotel that only has it's location to recommend it. Of the many hotels we have stayed in through Booking.com, this is the worst. We were even charged more for breakfast than was advertised and the meal was very ordinary. We did not use the so called Gastronomic restaurant since it was extremely expensive and mostly empty as a result.
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3.8 |
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Jerome
Young couple
WOODFORD GREEN,
United Kingdom
May 2, 2011
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Location is great. Everything else. Our room - the ''suite'' - was just ugly, completely outdated. Refurbishment required (water stains, damaged carpet etc...). Staff ok.
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5.4 |
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Robert
Family with older children
Table Top,
Australia
November 5, 2011
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Comfortable hotel with good service and facilities. Ideally located for day trips and sightseeing in the local region.
0 out of 1 people found this review helpful, did you?
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7.9 |
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Bernard
Mature couple
BOURTH,
France
September 16, 2011
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La situations de la chambre (n° 120) donnant sur le jardin et les collines du Morvan ainsi que les prestations du restaurant. Le garage est payant mais les difficultés de stationnement dans la rue étant ce qu'elles sont... Une petite réserve pour l'aspect quelque peu vieillot des couloirs desservant les chambres, la surface un peu juste d'une chambre qualifiée de supérieure, la quasi inexistence de prises électriques disponibles (une seule au sol près de la porte d'entrée) et enfin le placard servant d'armoire qui fait un peut trop "bricolage". Rien de bien grave mais nous sommes tout de même dans un trois étoiles.
4 out of 4 people found this review helpful, did you?
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7.1 |
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Anonymous
Solo traveler
Netherlands
December 9, 2011
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Prachtig oud 17-eeuws klooster met een mooi uitzicht over het landschap. Mooi gelegen dicht bij het centrum en kerk. Parkeren kan in het smalle straatje voor het hotel. De kamer was eenvoudig maar voldeed. Ontbijt was goed in de sfeervolle onbijtruimte. Ik miste een douchescherm waardoor de badkamer nogal nat werd. Het restaurant is sfeervol maar erg prijzig. 200M verderop zit een leuk restaurantje (relais des Ursulines) met prettige prijzen en een goede kaart. Ook rond de kerk er in het centrum zijn vollop restaurantjes.
3 out of 3 people found this review helpful, did you?
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7.9 |
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Michel
Mature couple
la Celle st Cloud,
France
June 12, 2011
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Hotel surclassé,malgré son cadre.propreté de la chambre à revoir!
3 out of 3 people found this review helpful, did you?
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5.8 |
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Yves
Mature couple
Mareil Marly,
France
May 3, 2011
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Le cadre et le lieu, situé dans une ville riche d'histoireL'amabilité de la serveuse du petit déjeuner Je n'ai pas apprécié une surfacturation à cause du 1er mai. Chambre étroite, le lit prend toute la chambre (pas de table de chevet, en réalité une chambre à une personne dans laquelle on a glissé un lit de 1,40m). Le coût du petit déjeuner est extravagant par rapport à la qualité (et la quantité)
3 out of 3 people found this review helpful, did you?
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5.8 |
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Anonymous
Solo traveler
France
January 25, 2011
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La situation géographique Le prix pour la qualité de la chambre
3 out of 3 people found this review helpful, did you?
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6.7 |
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Anonymous
Young couple
France
October 26, 2011
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J'ai apprécié son cadre romantique, son joli jardin clos et son emplacement géographique au coeur de la vieille ville non loin de la cathédrale mais aussi son calme. Je n'ai pas aimé : - la literie et la décoration de la chambre un peu surannées - la vieille moquette de l'escalier et des couloirs - le parking payant pour les voitures et les difficultés de stationnement gratuit à proximité de l'hôtel.
2 out of 2 people found this review helpful, did you?
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7.1 |
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Anonymous
Mature couple
Netherlands
October 16, 2011
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De ligging van dit hotel is fantastisch. Redelijk goed ontbijt. Kamers goed maar eenvoudig en niet conform de uitstraling van het totale hotel.
2 out of 2 people found this review helpful, did you?
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7.1 |
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Axel
Mature couple
77833 Ottersweier,
Germany
August 23, 2011
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Die Historie und die Lage. Eine schöne Terrasse mit herrlichem Blick auf den Morvon. Das Hotel war im De Luxe Zimmer (122,- Euro) eng und schmuddelig (alte Teppiche und Schimmel im Bad), Blick durch 2 Schießscharten auf einen Hinterhof. Entsprach bei weitem nicht dem was die Internetseite versprach. Gastronomie: Von den bestellten 6 Degustations-Gängen wurden nur 5 gereicht. Für einen Preis von 50,- Euro pro Person absolut drittklassige Küche. Das einzige, was nicht zu überbieten war ist die Aroganz des Oberkellners. Er gehört mit Sicherheit zum Kundenabwehrdienst. Wir sind etwa alle 2-3 Wochen in Burgund, aber hier hat leider wenig gestimmt.
2 out of 2 people found this review helpful, did you?
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4.6 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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