Hôtel du Soleil Le Terminus  

The staff and surroundings were great.

The pool and jacuzzi opening times were slightly restrictive (opened after breakfast) and the sauna was out of order.

I am very sorry, but I cannot recommend this "hotel" for business travellers. It is outright shabby.

Very convenient location to Railway station.

When arriving on the first day at around 07:45 I was able to have a free breakfast there. Also the staff were very friendly and helpful regarding directions for getting around the area.

The room was very comfortable, except that the bed's mattress springs were not sufficiently padded so this made the bed a bit uncomfortable.

Apart from its proximity to the sncf French Railways station at Carcassonne, there was absolutely nothing to recommend this hotel.

The hotel tried to be pretentious and failed miserably. It was scruffy throughout and appeared to have last been 'modernised' in the 1950s. There were draconian 'rules' - no arrivals before 5.pm, and to be out of the room by 10.am. Prompt. The breakfast room gets grossly overcrowded. The hotel is outrageously overpriced. The staff tried to do their best against the odds. Despite double-glazing the rooms are noisy, day and night, as the main road to Toulouse passes outside the hotel. On the 'plus' side, the beds were comfortable and the air- conditioning was adequate.

We choose the hotel for its location, which was good, but rest of stay was poor.

It was difficult to pull up outside hotel, had to queue for ages at front desk then renegotiate one-way system to find oublic car park as they'd lost our request for car parking. Room was not what we asked for, staff generally unhelpful. Not enough towels - again handed over grudgingly. Breakfast was a scrum and not great. Boys enjoyed the pool but only gave it 3/10 compared to 10/10s elsewhere on our trip. Over- priced and poor - would not stay again.

The Terminus is situated very near the station, a taxi rank , the canal du midi for boat trips and bike hire , shopping, cafes and a tourist info booth. The hotel itself has been renovated in the La Belle Epoch style but the services offered are very limited. The rooms vary greatly in size . Great for a couple of nights stay ( lots of coach tour operators use it), but not for a fortnight's holiday.

Not enough personnel on at reception. No extra services eg. excursions offered.

The old hotel hall was impressive,

It really needs a deep restoration. The door of the bathroom did not close, the towels had a nasty odor, many parts of the room were broken, the swimming pool was horrible. It is very far from the old city of carcassone.

Unacceptable hotel. Old rooms, ugly furniture, extremely small beds, no sound isolation in the room walls. The piscine and sauna are open 09:00 - 12:00 and 14:00-19:00. You need to reserve a slot for the sauna! The breakfast costs 14 euros per person, it is one of the most disgusting breakfast I have ever eaten.

Restaurant staff that fill in for the front desk were helpful.

Regular staff of 1 or 2 people at a time for the entire hotel (no maids) were horrible. The women at the front desk forgot to put pillow cases on our pillows. I asked for them after check in around 4 pm and still did not receive them at midnight! That is not the sole reason for my review however. This said women might be the rudest person I have ever met. Her male counterpart is slightly better, but if I worked with her I would be miserable as well. Avoid this hotel like the Plague.

It is centrally located and is a wonderful traditional building with a lot of nice features

The customer service was very disappointing particularly when we had a problem with the key card and lack of towels in the room. The superior room is not worth the extra cost.

Leaving

No check in until 1700 hours.Having to pay at the start of the stay. Poor bathroom facilities (no overhead shower,inadequate sink drainage,dirty towels). Noisy room at night. And to cap all this the receptionist tore up the envelope containing their comments form which we were asked to fill in.

The hotel has lots of character and charm and is perfectly located for the station and the delightful Canal du Midi area of Carcassonne. The check-in staff were brilliant with a warm welcome (in English!) and lots of information about the town. Plenty of space in bedroom and en-suite bathroom. Very clean.

To enjoy the buffet breakfast you have to go down early. The restaurant is grossly understaffed and those on duty are fully occupied just clearing tables. Consequently, those arriving later for breakfast, having queued to get in, found virtually nothing left on the buffet tables which were never replenished on any of the days we were there. A shame, because the food was good! Also, our bed was old and uncomfortable.