Hôtel du Soleil Le Terminus  

This is a hotel with great character. The building itself exudes a sense of history and antiquity; has very attractive architectural features and the grand central stairs is particulatly impressive. The room we stayed in had a little balcony overlooking the canal and was bright and very pleasant. The staff were friendly and efficient.

We could hear the television and talking from the room next door.

Very convenient location to Railway station.

When arriving on the first day at around 07:45 I was able to have a free breakfast there. Also the staff were very friendly and helpful regarding directions for getting around the area.

The room was very comfortable, except that the bed's mattress springs were not sufficiently padded so this made the bed a bit uncomfortable.

Apart from its proximity to the sncf French Railways station at Carcassonne, there was absolutely nothing to recommend this hotel.

The hotel tried to be pretentious and failed miserably. It was scruffy throughout and appeared to have last been 'modernised' in the 1950s. There were draconian 'rules' - no arrivals before 5.pm, and to be out of the room by 10.am. Prompt. The breakfast room gets grossly overcrowded. The hotel is outrageously overpriced. The staff tried to do their best against the odds. Despite double-glazing the rooms are noisy, day and night, as the main road to Toulouse passes outside the hotel. On the 'plus' side, the beds were comfortable and the air- conditioning was adequate.

We choose the hotel for its location, which was good, but rest of stay was poor.

It was difficult to pull up outside hotel, had to queue for ages at front desk then renegotiate one-way system to find oublic car park as they'd lost our request for car parking. Room was not what we asked for, staff generally unhelpful. Not enough towels - again handed over grudgingly. Breakfast was a scrum and not great. Boys enjoyed the pool but only gave it 3/10 compared to 10/10s elsewhere on our trip. Over- priced and poor - would not stay again.

We book the Hotel for its position to the Town and the railway station.

The decor in the Hotel was very much in need of attention. The room was very basic and the toilet smelt, the pillows on the bed were old and very uncomfortable. Lucky we booked a superior room!!!. If we had been staying for more than one night we would have left. Very poor value for money.

Central location, about sums it up. Might have been a great hotel once upon a time.

Shabby, poorly furnished rooms with very uncomfortable beds and sub-standard bathrooms. Breakfast poor.

It is centrally located and is a wonderful traditional building with a lot of nice features

The customer service was very disappointing particularly when we had a problem with the key card and lack of towels in the room. The superior room is not worth the extra cost.

Leaving

No check in until 1700 hours.Having to pay at the start of the stay. Poor bathroom facilities (no overhead shower,inadequate sink drainage,dirty towels). Noisy room at night. And to cap all this the receptionist tore up the envelope containing their comments form which we were asked to fill in.

The hotel has lots of character and charm and is perfectly located for the station and the delightful Canal du Midi area of Carcassonne. The check-in staff were brilliant with a warm welcome (in English!) and lots of information about the town. Plenty of space in bedroom and en-suite bathroom. Very clean.

To enjoy the buffet breakfast you have to go down early. The restaurant is grossly understaffed and those on duty are fully occupied just clearing tables. Consequently, those arriving later for breakfast, having queued to get in, found virtually nothing left on the buffet tables which were never replenished on any of the days we were there. A shame, because the food was good! Also, our bed was old and uncomfortable.

Bel établissement ancien avec de beaux plafonds. Grande chambre

Nous avons vraiment regretté qu'il n'y avait pas de restaurant dans l'hôtel même, devant obligatoirement sortir le soir pour souper. Le petit déjeuner était pauvre (peu de choix: 1 seul jambon et 2 fromages hollandais!, le comble en France où on mange beaucoup de fromage....). L'eau de la piscine n'était pas assez chaude et l'endroit (sans vestiaire) n'était pas très agréable.

Très bon séjour dans cet hôtel, emplacement idéal, personnel très accueillant. Chambre nickel et prix raisonnable. La piscine est un plus! le jacuzzi un peu frais mais ca détent tout de même ! Nous y reviendrons avec plaisir.