Best Western Masqhotel    

Great location. Very clean. Very good staff.

Nothing.

Its position near to the Old Port. It was convenient to park on site but I do not like underground car parks wherever they were.

The staff in particular were were brilliant, very helpful, friendly,and full of good advice. Phillippos at the desk was very attentive, always with a smile and willing to help with advice etc. The Hotel was spotless clean, and the breakfast was excellent. This was certainly the best Hotel that we stayed in over the years.

Clean and friendly. Close to shops cafes and railway station. Quiet with good facilities.

No refrigerator in room.

The staff and the breakfast.

The Internet is slow.There isn't a minibar.

As we were travelling on the TGV the location was perfect - just a few minutes walk from the train station. It was also a short walk to the port and old city area. Breakfast was excellent - wide choice for a reasonable price. Staff friendly and helpful.

For a design focussed interior, the soap/shower gel dispensers in the bathroom were inappropriate.

designer interiors that are interesting. Excellent breakfast

nothing

The main issue wasBooking.com provided the wrong adress therefore my sat nav took us a long way out of the town. After driving round for 1 hour I parked and went to the tourist inf office who put me on the right track

The staff was extremely helpful and friendly and the location of the hotel was within 5 minutes walk from the mail train station and it's also convenient to walk to the attractions. The room was very clean with modern deco. We defenitely will return the this hotel on our next business visit to this city.

Staff spoke excellent English and were very helpful and friendly.

Location, easy to find as we had driven from the uk that morning, good parking staff very helpfull, very trendy rooms.....clean.....very comfortable..... Breakfast really good.....in walking distance in to the town....where you are spolit for choice with so many places to eat ....and great shellfish

The only thing that was missing from the bathroom was a magnifying mirrow.....for shaving and putting your make up on.....

stunning hotel,very helpful staff,beautiful room,very comfortable.

Good location, only 6 minutes to the centre and main quay. Secure underground parking for the motorbike. Excellent breakfasts. Helpful, friendly staff. Large bedroom, good bathroom and shower.

The bathroom door. There is a lack of privacy in the bathroom. The frosted glass door, with gaps around the sides, swings open and cannot be locked. This didn't particularly bother us, but I can imagine it would not appeal to a lot of people unless you were on your own.

The hotel was immaculately clean and tidy, the staff very friendly, breakfast good value for money. Room spacious and comfortable

It is only a small criticism but the height of the side of the bath was high when using the shower and difficult to step over, this was mentioned to the staff and they had heard this before. This could be mentioned on the website because I know they have shower only rooms, or possible step be made available

Walk to train and downtown. enjoyed our stay.

Modern hotel, very clean, good sized rooms and bathrooms, helpful staff, good location in a quiet area but only five minutes from the harbour. Rooms serviced very well, and tea/coffee/kettle in rooms, which is a great bonus in French hotels. Good shower, good hairdryer, bottled water in rooms daily.

They really need to get their food policy sorted out. Breakfast is the usual silly price, so wont make too much of that. But they also offer an evening meal, three courses from a limited choice for a fixed price. This is all supermarket ready meal quality, heated up in a microwave by whoever happens to be on reception, and served on a tray, the first two courses at the same time. This really is poor, presumably done because they have to offer evening food to get their star rating, but it just spoils what is otherwise a nice hotel. A small fridge in the room would also be a nice addition

good friendly staff, nice room

poor general seating around reception and bar Also uncomfortable,expensive for a glass of wine

Helpful staff no matter when we went to the desk! Very new hotel close to station and bar which was helpful. We were given great advice about which restaurant to go to when we wanted to go for an evening meal and had one of the nicest meals on our European holiday! L'enotracte we strongly recommend it.

Friendly staff. Car parking on site

Breakfast is expensive

Quiet and comfortable

There was no hot water in the shower, which was freezing cold on Saturday morning 22nd Sept at 9:30am. When you are paying 200 Euro's a night for a room I expect hot water. At breakfast on Sunday morning 23rd Sept at 9 am we had to wait for tables to be cleaned even though they had been vacated some time. The scrambled egg was old and tough.

It's central location in La Rochelle.

Very slow wi-fi,even on their own computers.

location,location ,location

The hotel was quite new and was very clean and fresh

Paper cups in the room for refreshments.

Hotel although not striking on outside was well run welcoming clean and very efficient. Nothing was too much trouble for all reception staff. The whole unit of the hotel acted together in making it a memorable stay. It was so good we stayed an extra night for which there were only two rooms left. That says it all!

No real bar atmoshpere although in La R thats missing out on the town to stay in.

Clean, modern hotel. Very friendly welcoming reception staff. Close proximity to the town ( 5 mins walk) and very secure parking