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Score from 765 reviews Excellent 8.7/10

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Newest reviews for Mercure Chartres Cathedrale

  • L
      United Arab Emirates
    August 3, 2014

    not much

    No parking on site or near No obvious drop off point Not even possible to stop at entrance Typical Mercure "plastic" establishment,like a premier but more expensive Zero ambience

    4.2

  • Andrew
      United Kingdom
    August 2, 2014

    location. dog friendly. cleanliness. comfortable rooms. breakfast. staff.

    Nothing

    10

  • Robert
      United Kingdom
    July 29, 2014

    Room arrangement to accommodate so much in such a small space without giving a cramped feeling.

    Lack of parking necessitating a long walk (on a saturday) from a space in the underground municipal car park. However your staff were very helpful explaining what had to be done.

    7.5

  • Anonymous
      Canada
    July 24, 2014

    Clean, modern, tidy, ideally located hotel with very friendly and very helpful staff.

    Expensive breakfast.

    10

  • David
      United Kingdom
    July 16, 2014

    A fairly central location convenient for the Cathedral and restaurants. There is a small off-road parking place for baggage drop-off.

    Parking is not the most convenient. Without a Sat Nav I don't think we could have found how to get back to the hotel to collect our baggage!

    8.8

  • Peter
      United Kingdom
    July 13, 2014

    I am amazed you have sent me this request to review the hotel which has charged me twice for one stay. We tried to vary the on line booking when we received the confirmation email and realised the date was wrong but the hotel was more interested in making a short term financial gain by refusing saying this request equated to cancellation. We will never use Mercure again as a result!

    4.2

  • Edmund
      United States of America
    July 13, 2014

    Great location, very comfortable beds, very clean. Staff were excellent.

    No car park. Excellent breakfast but rather expensive.

    9.2

  • Clive
      United Kingdom
    July 13, 2014

    One of the most comfortable beds ever

    Nothing

    8.3

  • Susan
      Australia
    July 9, 2014

    Fantastic location as all of the major attractions are within walking distance. My room was very clean and comfortable.

    The only downside for me was that there is no restaurant or bistro for a quiet drink or meal.

    8.3

  • Gary
      United Kingdom
    July 8, 2014

    Really comfortable beds and very large room in a quiet location.

    No real bar or outside area.

    8.8

  • Peter
      United Kingdom
    July 6, 2014

    Size of the room, modern functional, airy and clean.

    The lack of a customer focus and inflexibility of staff and management in refusing to vary a reservation made through booking.com meaning we have been charged twice for one stay.

    5.8

  • Christopher
      France
    July 2, 2014

    Very central location, close to cathedral. Staff friendly and helpful: offered an umbrella when it rained, recommended good restaurant! Room and bed comfortable and clean with good wifi. Handy parking at special rate.

    Price of breakfast is exhorbitant so we went to a cafe. Room looked into a well, so a bit dull.

    9.6

  • Susan
      France
    June 30, 2014

    Proximity to the cathedral and restaurants.

    Access to parking and dropping off bags were sub-optimal. It would have been better to have a drop-off location away from the traffic stream.

    5.4

  • Stuart
      United Kingdom
    June 23, 2014

    Expensive breakfast Difficult to manage bedroom temperature

    8.3

  • Bonnie
      United States of America
    June 16, 2014

    Clean and comfortable. Friendly staff. Good location.

    8.8

  • Victoria
      United Kingdom
    June 3, 2014

    The location was excellent and the female member of staff who greeted us was delightful

    The hotel does not have a car park and though I did contact the hotel, prior to our arrival, they did not inform us of the drop off point at the rear of the hotel. The safe in our room did not work and the problem was not rectified. Rather strange bathroom arrangement

    7.9

  • Brian
      France
    June 3, 2014

    Perfect location for the centre and cathedral and yet very quiet. The room was ideal with very comfortable bed, immaculate linen and towels etc. Excellent breakfast facilities.

    Unfortunately when we had to leave a day early we were unable to get a refund on the unused nights stay so it turned out to be a very expensive one night stay. Unable to connect with wi-fi on either phone or lap top computer

    9.2

  • Silvia
      United Kingdom
    June 3, 2014

    Excellent location and very friendly and polite staff. Very good service

    10

  • Anonymous
      Belgium
    June 2, 2014

    - The location in the centre of Chartres with good access; - The breakfast was nice, with a good selection - It cost nothing extra to have a child in an extra bed

    - The wifi was quite poor in our room, though it was better in public areas

    7.5

  • John
      United States of America
    May 27, 2014

    Lack of parking availability; this is critical for foreign visitors.

    7.9

  • Alan
      United Kingdom
    May 24, 2014

    hotel décor lovely and everything looked fresh and new

    Breakfast was not great and eating facilities generally non existent.

    7.1

  • John
      United Kingdom
    May 20, 2014

    Staff were very helpful Breakfast very good

    Partially blocked sink not sorted over my three day stay

    10

  • Richard
      United Kingdom
    May 19, 2014

    Good location. Friendly and helpful staff.

    Room was very cramped for the money and the windows did not open - no fresh air.

    6.7

  • Maja
      Sweden
    April 27, 2014

    The staff was really helpful and friendly, the room was very clean and the breakfast was delicious. A five minute walk to the beautiful cathedral and lots of little restaurants. We could keep our luggage safe in the hotel after check-out before we left Chartres.

    The wifi was not very good and I found it a little inconvenient with the water basin and shower in one room and toilet in another, but maybe we're just not used to it. There was a misunderstanding when we (in English) asked for a rather urgent gas station and were given directions to the train station...

    9

  • Anonymous
      France
    April 27, 2014

    Central location in Chartres, close to the cathedral. The staff were very helpful.

    Breakfast was good but expensive at 15 Euros/person. Although the Booking.com site indicates that the hotel has a bar, when we asked the staff, they directed us to a lounge in a nearby hotel down the street. The shower head support in our room was broken.

    8.3

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