Mercure Cité des Papes  

Great location just next door to Pope's Palace and very good restaurant with Michelin star.

The room is ruther small, lobby and breakfast area too, especially when there are tourist groups.

The location is terrific, within 50 steps of the Pope's Palace and adjacent to the Place de l'Horoge. In addition, the rooms are air- conditioned, which can be a plus with the warmer weather in Provence. The hotel offers a full course breakfast, which is very convenient. The hotel staff tries to be extremely helpful. Yohann, on the front desk, made my visit especially easy.

Sometimes the climate control system could wail like a banshee. Hot water for showers can be in short-supply during high shower periods. Beware of the cost of the full course breakfast, which was not advertised on any documents that I came across.

Excellent friendly, helpful staff.

The air conditioner was inadequate, even in late September. Chairs in the room had tattered upholstery.

Great hotel in the center of everything. Excellent breakfast buffet. Very clean hotel and helpful staff. Excellent choice. I highly recommend this hotel.

Parking was a short distance away but in a safe underground location. You really don't need a car here. Everything is within walking distance and other towns are a quick train ride away.

It is at a great location exploring the city. Staff are friendly and especially, Stephanie was very helpful. We had a great stay.

The location right next to the Palais des Papes.

Air conditioning in the room needed to be a bit more effective.

Friendly staff, decent sized room, nice view of the city - bed and pillows were not too great, nor was the quality of the towels. Based on that the price was too high. All else was great . The location was the best, and the hotels restaurant was great.

When it came time for check out and a cab to be called, there was a lack of concern for my departure time by the attending staff- When the cab was 15 minutes late, the attitude of the staff was oh well - and I was told they had done their job by calling - Not so customer service oriented I felt -

Good location, good size room, helpful staff, quiet.

Parking a nightmare

The location right on the central square and 50 metres from the Palace of the Popes was fantastic and we had a great (and large, well appointed) room. The staff were helpful and free internet was very good. All in all one of the best hotels we stayed at, it is three stars but better than many four star hotels.

Very few negatives on this one so a general comment (relevant to most hotels in Europe) why not include skim milk with breakfast?

Location is excellent. Good value. Bedrooms were very comfortable.

It is really excellent located in the center of the old town. Good restaurants near by

The rooms are a bit tired in the old wing; finding the hotel by car is a nightmare; no parking (you should park the car some 300 m away-which in fact it is not a problem- but also have to carry the luggage over the medieval stone pavement of the main square)

The standard of accommodation was very good for the star grading of the hotel. Staff were very friendly and readily offered assistance. Location is perfect - right on the Place de l'Horloge, next to the Palace and restaurants, shops.

The staff was really polite and helpful.