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Show map Mercure Paris La Défense 5

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Newest reviews for Mercure Paris La Défense 5

  • Ivan
    September 7, 2014

    The cleaning personel was kind and hard working. They cannot do better than they are doing now, as the main problem is not their work, but the managements purchasing of bad quality equipments almost everywhere.

    Cheap matress, you can feel the springs, lousy pillows, you wake up in the morning with pains in the neck and back. The bath is so narrow and short they might have just placed a shower instead. The towels are old and stained. They were of bad quality the day they were bought (a long time ago I am sure). This hotel is an industry designed to take as much money from you, and giving you in return the worst possible conditions! I personnally will never visit them again.


  • Radu
    August 24, 2014

    The hotel is clean, comfortable, they have a free shuttle from the hotel to the metro.good breakfast and helpfull staff.

    Once i waited 50 minutes for the shuttle to the hotel from the metro.remeber there is a good 800 -900 m from the nearest metro (la defense station )to the hotel.


  • Abdelaziz
    August 19, 2014


    the lack of coordination between staff which caused the technician to wake me up at midnight and deprive me of sleep


  • Mireille
    August 13, 2014

    Clean and modern spacious rooms. Excellent Wifi. Friendly efficient staff. Shuttle service to metro station.

    At shuttle pick up point, note says it's not available during daytime when it is, confusion made for a difficult time walking with luggage to find hotel.


  • Mark
    July 31, 2014

    Comfortabe bed + different types of pillows (sounds frivolous, but after sleeping on planks in Dubai and having feather sponges for pillows in Switzerland, the bed and pillows here were a revelation! Good location, close to Metro station with a free shuttle service, and a shopping centre right next door with an excellent casual restaurant and supermarket Rooms were pretty good size (for Europe!), and well appointed Best tv I've ever seen in a motel, and free movie channels

    Restaurant and coffee shop were closed for the month as all the chefs "are on vacation" - how very French!


  • Anonymous
    July 13, 2014

    Location easy access by car, safe parking for a fair price, near great restaurants, metro, La Defense offices, fast wifi, good bed, clean shower, breakfast ok with free news paper, nice and super friendly staff.

    The price 170 Euro for 1 person excl. breakfast too high.


  • Pradeep
    July 13, 2014

    Very expensive.


  • Anonymous
      United States of America
    July 10, 2014

    The front desk staff is very good.

    Room service trays are left in the service elevator landings for hours. The hallways near the room service landings stink accordingly. The fitness room is always locked. One must call the front desk and then wait for "security" to let you in; I waited in a hall for the door to open for nearly 10 minutes. Water pressure is variable. One morning there was insufficient water pressure in my room to shower.


  • Frantisek
    July 7, 2014

    There is a problem with the billing , we made a reservation via, gave a cc for guarantee , the hotel or the charge the card , fair enough, but we didn't get an invoice . We need an invoice on a company name or at least on a guest name who stayed there as it was a business trip. The Hotel wrote me that I have to ask an invoice from booking .com. I feel a bit lost , and still need an invoice from my collegues stay.


  • Anonymous
    June 11, 2014

    Comfortable and clean room

    Very slow response to requests by some staff


  • Jinzhong
    June 10, 2014

    Vert good view from our window and the room is very clean. The service of shuttle bus to la defense is also very helpful.

    A little noisy during the night...


  • Catherine
    June 8, 2014

    Very reasonable price for paris in june.

    Mattress was not comfortable in twin room.


  • Tomasz
    May 27, 2014

    Great location, shopping center & market around the corner... Very Nice green area outside the hotel. We had very enjoyable stay! For sure we will come back again!


  • Rania
    May 25, 2014




  • Ivana
    May 17, 2014

    Very friendly staff, perfect breakfast (delicious pancakes and croissants), nice and comfortable rooms. Hotel is situated very close to city centre (16 minutes to Louvre) in a modern part of Paris. We also apreciate the shuttle bus to La Defense metro station.


  • Magda
    May 5, 2014

    Nice staff, good location, comfortable beds, great breakfast, very nice, thank you Mercure!

    Room 731: toilet broken, making noise all night; bathroom door doesn't close.


  • Ronald
    May 4, 2014

    Excellent shuttle service to and from Metro

    Too far away from transit, shopping etc


  • Claudio
    May 1, 2014

    Old furnitures not renewed especially the bathroom


  • Anonymous
    April 22, 2014

    Breakfast buffet Proximity to La Defense - rail, metro


  • Anonymous
    April 17, 2014

    The location is excellent

    The breakfast had no variety to chose from .


  • Polychronis
    April 1, 2014

    well appointed, good breakfast buffet, good wifi service, clean, spacious (for the price)

    not close to the city centre metro is a good 10 minutes walk


  • Udai
    March 16, 2014

    I liked all facilities provided.

    Bath room could have been with more water splash protector. One more advise I may share; please include breakfast in the room rent as mandatory and not to customer choice.


  • Gary
    February 21, 2014

    Pleasant clean and modern with friendly staff.


  • Michel
    February 10, 2014

    The bed us comfortable

    The shower head and water pressure are misereable.


  • Ian
      United Kingdom
    February 4, 2014

    Clean, comfortable, good sized rooms, helpful, friendly staff

    No one on the bar when we wanted a drink. Asked for a taxi to go to the Gare de Nord which cost €45. One of the taxis waiting outside would have been much cheaper and we didn't need to allow an hour


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