Mercure Rouen Centre Cathédrale  

Pleasant staff; excellent breakfast; comfortable room with Bathroom

Narrow parking access.

Decor situation

Room with no view looking on to a wall.presume because booked through a budget site

We found this hotel very comfortable & the staff could not have been more helpful. It was in a perfect location in Rouen - within walking distance to lots of interesting places.

The coffee machine was ok when you discovered how to use it. A kettle would have been easier to use & more milk would have been helpful. We went to a cafe for breakfast because at the hotel it cost 16E per head which is very expensive.

Excellent central location, very friendly staff particularly breakfast manager. Good value for money.

Friendly and efficient support from the ladies on the desk got us into our room quickly and with no hassle. They also provided useful information which enhanced our stay. It was nice to have hot drinks available in the room, more milk would be good. The hotel was quiet despite the number of occupants, making it restful too. Breakfast was good and reasonably priced. The street sign-posts for the hotel were helpful when navigating in a strange town, It would have been good to have advance notice about approaching by car, especially the automatic road blocker. We thought we couldn't enter that way and drove all the way round to the other side.

Location Style of room Friendly, helpful staff

Very difficult to find - took us an hour of driving up and down and round and round! Restuarant closed for the night we stayed (between Xmas and New Year) Had to go out in the pouring rain after driving for 7 hours

Terrific breakfast and spacious room

Excellent central location. Easy walking to places in old city. Very comfortable quiet room. We were there on a Sunday in October.

Although a no smoking room, it smelt of smoking. One-way streets around hotel can confuse sat navs. But we got there ok and parked in the hotel's underground car park

Staff very helpful and efficient. Very central. Hotel was as described and what I expected.

Room very hot and air conditioning didn't seem to help. Garage very difficult to park in.Building works next door very disruptive. Wish it had a restaurant.

Clean, parking was good

the morning breakfast poor by any standard, wanted scrambled eggs, answer "finni" none available, bacon cold, coffee seemed to be rationed, very little help at the table.

We arrived at the hotel and were greated very pleasantly by the staff. Located right downtown, the hotel is very accessible and very modern. The rooms are very clean, and the decor makes one feel very pampered. The Mercure has again surpassed our expectations.

There is one observation about parking: There is a convenient underground parking but its alleys are quite narrow (and not for the faint of heart) ...We managed to drive in and out but it was thight. I would not recommend to take a minivan or any other large car as even the spaces marked for large cars are small. If you do, think about finding an above ground parking spot near the hotel.

Nice view of the Cathedral. We enjoyed the expresso maker in the room.

Although they provided us with access to the car garage (for a charge), they did not mention that there was an exit code required. When my husband had to go out with our daughter, he was stuck. He had to leave her in the car and run upstairs to get the staff's attention. We were also awakened at 4:00 am by a loud disco nearby. Thankfully, it only went on for an hour. Then we were awakened again at 7:30 by construction at the Cathedral.