Try ordering a drink from the bar! Often no-one serving, so had to ask at reception for someone to serve and had a long wait. During the day told bar not open until 6pm, but can order room service in reception and drink in the bar...if you can find someone to serve.... If you are French, no problem, service is instant (this happened to me twice. I felt invisible)!
Asked for info on local Italian restaurants as i was lone female wanting dinner and didn't want to be walking in a strange place at night, alone. Was told to 'use the internet' in the lobby. Not much help. Either the receptionist isn't knowledgeable or he's just not bothered?
I asked for a 'quiet room'. OK I got one but was put on the 'smoking' floor and room smelt stale...I'm a non-smoker so i would have preferred to have been asked if it was ok.
Great location, right next to the cathedral. Easy to find on foot from the station (once you find out which of the many churches is the cathedral!!). If you are a smoker ask for a room on the 2nd floor - ashtrays provided! Clean room. Comfy bedding. Good value for money. Strong wifi.