Staff didn't give us adequate information on arrival , on our final day we were told we could have got a scuttle bus to a number of different locations - on arrival we were told we could get the scuttle bus to the beach only. excursions were advertised in room, yet when I asked at reception they said the hotel didn't do them, the main swimming pool was closed, yet when I was booking I had called the hotel and was told it would be re opened at the time we were booked in. It wasn't. There was a temporary pool there, which was the same depth throughout. This posed a problem for our youngest child who is just learning to swim. I got a splinter of wood in my foot from the temporary decking, and on more than 1 occasion I witness children slipping on the decking.
The hotel shop had extortionate prices, ie a bottle of coke was €3, in the supermarket it was€1.80'. Small jar of coffee was€5, in supermarket the same jar was€2.30.
I think there may have been bikes available for hotel residents @ the hotel. But we weren't informed about this,
In this hotel, with4 stars, it was our 1st time not having the rooms serviced each day.
One staff member was most unhelpful, and rude. Another was just not helpful to us. All others were really nice and helpful.
The location. It was not a convenient location for our family. The nearest restaurants, other than the hotel restaurant were at least 20 mins walk away. The bus stop was 10 mins walk, the supermarket was 10 mins walk, the train station was 40 mins walk, all ok, if not travelling with 4 small children in high temperatures!!!
Apartment was adequate. Some of the staff were absolutely lovely- really helpful. The small shop in the hotel was convenient, but very pricy.
Food in restaurant was nice, but very pricy.
Every place was spotlessly clean