Guest of this hotel should be cautious with what rooms they book as whether they correspond to their expectations. I arrived to be surprised that the room I've booked (Executive) did not correspond at all to my expectations (even though I verified what this implies over hotel's web page). In fact, I was offered a Classic room, much smaller and without an expected decoration, although I was told this was the room I booked (price difference is significant). In order to resolve the issue, I was first offered a room where water was leaking from the ceiling, followed by a room for incapacitated people, which was very upsetting. I lost a lot of time of my business trip moving around before being settled down in a room that I reserved in the first place. The worse was that staff that was at the reservation desk at the time even wanted to make me feel as if I was doing something wrong, which was really inappropriate and even more upsetting. Thanks to Mr. Luis, during the first evening of my stay, the situation was finally resolved and I could enjoy the rest of my stay. However, wifi quality was terrible, there was no swiss adapters available, and facilities were not particularly clean.
The location was very good, as well as the hotel interior, yet only in the renovated part. A special thank you goes to Mr. Luis, who helped resolved problems during the stay, moved me to another room according to my expectations, and even arranged the Mac computer charger as the Swiss adapter was not available. Most of the service was appropriate, particularly ladies that were serving breakfast, which were very kind and responsive (even considering my gluten and lactose intolerance, which was particularly appreciated)!