Dream Castle Hotel at Disneyland® Paris  

Bra rum, bra frukostbuffé, bra shuttle till Disneyland

Det röriga frukostrummet och att det mesta I porslinsväg saknades just när man ville ha det; förmodligen fel I disklogistiken. Man undrar hur det då är under högsäsong!

Härlig receptionsmiljö.

Sercvice både vid incheckning (tog ca 1 timme innnan alla papper var påskrivna) och vid frågor, långsam personal och många som jobbade med samma fråga. Servicen I middagsrestaurangen var uner all kritik. Vi beställde dricka och fick vänta lååångt in I middagen innan vare sig vi eller barnen fick det vi hade beställt. Vi bad vänligt efter vår dricka flera gånger, och restaurangen var långt I från full. Tillslut då vi blev bestämda lyckades de få ut drickan.... Ingen lunchservering av något slag på hotellet, mycket dåligt då vi var hungriga efter resan och klockan var 12 på dagen.

har inget negativt att säga om hotellet, ända - var att euron mer eller mindre var värdelös,

Närheten till Disneyparkerna och bussarna dit.

Inte själva hotellet men att det inte fanns någon butik I närheten som man kunde handla lite vanliga varor I.

Enkelt med transport till och från Disneyland, ca 2 km.

Frukost och middagsbuffé höll låg standard. Poolen och bubbelpoolen var inte mycket att hurra för annat än för barn under 5 år.

Bra service i reception, fin frukost, transferbussarna till Disney jätte bra riktigt bra familjehotell rent och frächt

The hotel is situated in a wonderful park - the nature is beautiful, and at the same time there is a perfectly organised transport (wich is free for the guests) to the Disneyland park - you can reach it anytime and it takes about 10-15 min. there are lots of different games and entertainments for children at the lobby of the hotel, and design of the rooms and lobby reminds an atmosphere of real castle. Also we liked breakfasts

I wouldnt come to the hotel's restaurant to have a dinner - the cousine was not so good and it was noisy and overcrowded, and prices are incredibly high for such quality and service. You can find a restaurant with the table service in the Disneyland park that provides a perfect cousine and service with the same amount of money. I would recommend the "Blue Lagune"

the theme of the hotel

-breakfast can be improved, the cofee was horrible. There were no bathrobe for the pool in the room. The swimming pool was very small, the jacuzzi didn't work. The tea/cofee in the room wasn't refilled during our stay (when i called the reception they said that was only an welcome pack). This is not a four star hotel, three at most !

Location is very good, close to Disneyland. There was a frequent use of shuttles from the hotel to the park, and it's for free. The design of the hotel is beautiful, big and there were some electronic games for children. There was a small shop for last minute shopping. The size of the rooms was good with a beautiful view.

Cleanliness is very poor! Lobby was often dirty. Even the rooms were dirty, I found a tooth pick under the bed and they didn't remove it eventhough they clean our room everyday! Spa is not very good and unprofessional! They took 100 Euros from me to make a massage in a private room, but when I entered the room there was a sleeping man in there ! Some of the receptionists are impolite and didn't treat people well! Breakfast was not very good, didn't have many varieties.

The rooms were clean and a good size to accomodate a family of four. The proximity to disneyland was excellent so was the bus service.

A few things could be improved upon 1. Reception check in was slow and a bit strange with the receptionist disappearing a couple of times, also she didnt explain the facilities particularly well. 2. The coffee sachets and tea bags were not replenished on a daily basis. 3. Breakfast was ok, but the Hotel is claimed to be of a high standard I would have expected better quality ingredients,the scrambled egg was odd!

The arcade in the lobby, the beautiful design and scenery around the hotel.

The staff were extremely unfriendly, they don't provide proper accommodations for guests. When we came in bathtub was not clean, when room service was called to clean it we were ignored, again, bad service.

Location is perfect, more like France-provence than Paris: Beautiful garden, lake, all kinds of birds, etc. Kids have a place for games to keep them busy. The terrace with bar-restaurant is very well-positioned with a view to the garden.

Very poor quality of personnel (they barely understand and speak english, they are not so keen to serve or help). Also, at the reception desk they keep every door open and there is "wind" all the time. The swimming pool is far too small for a hotel as big as this. 15 persons (4 adults and 11 children) were already too many for that space; even if on the website the presentation is done as if it has been an olimpic swimming pool, check this up please. During breakfast and dinner there are intervals (more than quarters of hours) when certain meals are totally missing (sliced bread and jam or boiled eggs in the morning or fruits and veal & pork for dinner), it seemed like they were overwelmed.