Newhotel of Marseille - Le Pharo  

The location of the hotel is good, although on a busy road (where in Marseille isn't?) just out of the noise and bustle of the Vieux Port area and closer to the small beaches around the esplanade drive. The entrance and reception of the hotel are in a distinctive old building, originally the Pasteur Institute, adjacent to a modern four floor building housing most of the hotel facilities. The decor of the hotel is modern, lively and fun. The pool area and bar/restaurant area also had a sitting area which meant you could enjoy the outdoors without having to order a meal or drinks. There were a number of smaller, more intimate seating areas around. The personnel were invariably helpful and courteous with a good attitude, although in some cases, noticeably new at the job or not particularly well trained.

The air conditioning in the room would only work on very minimal setting, but we didn't open the window as our room was directly above the service area at the rear of the hotel. Although we were on the third floor, the noise from this area was infuriating, starting with first truck delivery at 6am. It also seemed to be the staff smoking area, as there were often small groups of employees gathered there talking. Although the staff were polite and helpful, there was a general lack of professionalism about the place e.g. both mornings at breakfast at the outdoor restaurant, we sat near cigarette butts either on the floor, or in full ashtrays on adjacent tables, clearly left over from the previous evening's customers at the bar. Surely, when setting up for breakfast, the staff could have seen this and cleared away the offending articles?

Hotel was pleasantly surprising for the price that we paid. Free wifi was a bonus, although the connection was not stable and we had to keep re-logging in. Quite a walk to the main port area but bus stop 1 min from the hotel made it convenient. Staff spoke english well and were very helpful. The food at restaurant Victor was excellent. The decor is tasteful and welcoming. Will definitely stay there again!

The location of the hotel was excellent, just a very short walk to le vieux port. Very friendly staff and could speak english which was a help as I am not fluent in french but I know the basics. Lovely comfortable hotel and very clean and I would definetely recommend this hotel and would stay there if I went to marseille again. The only downside was the price of a pint of beer. That was a bit steep but thats the way the euro seems to be going these days. I am very happy with my welcome at the hotel and send my best wishes to everyone at the hotel. I enjoyed my stay and I hope to see you again sometime. Thankyou. Merci

Very happy with my stay. There wasnt anything that I didnt like

Very convenient location in the city

Great design, innovative and comfortable. Staff very helpfull. Not noisy and 10 minutes walking distance to old town. Nice walk along the harbour.

The decor was pretty cool, the room was very big considering this is europe.

The bathroom smelled like mildew.

Fantastic comfortable hotel with chic modern decor and well thought out amenities. The front desk wasn't optimally helpful, but every other aspect was fantastic. I would recommend it.

Front desk not very helpful regarding restaurants, transportation etc.

The hotel has a cool, modern design and is excellently located. And the staff was extraordinarily helpful and courteous. Americans who wrongly stereotype the French as rude and Frenchmen who (rightly or wrongly, I don't know) stereotype Marseillais in that same way will be extremely surprised at how friendly and (mostly) efficient the staff here are.

There seemed to be an unusually high number of minor maintenance issues. Our room had no air conditioning for two of the three days of our stay (fortunately, the evenings and nights were pleasantly cool); someone had flooded the bathroom so badly that when we moved in the rug immediately outside the bathroom was soaked, so much so that three days of putting towels down over the spot hadn't dried it out by the time we left; the handle fell off the bathroom door; the wire came out of the phone every time you picked up the handset; and the safe in our friends' room wouldn't open. That's a pretty long litany of mostly pretty minor issues.

For the location and the design of the hotel.Also for the parking

The breakfast could be beter

Balcony and comfy bed

Nothing

Great hotel near the city and close to the beach. Better to stay here than close to Vieux port which is very touristy. Nice pool area and nce restaurant with great service. Nice design. Jakob, the Swedish guy working there is a great person! Great service and a lot of knowledge about Marseille. He made the stay worth all the money!!

Some of the other staff weren't as helpful as him, and really didn't listen to us, but Jakob helped us in every way! Some traffic nearby.

the hotel was very relaxing, a great location in between the harbour and the beach. I enjoyed the pool and the room a lot, which was very comfortable

The airconditioning didn't really get any cooler, even after I set it to extreme low temperatures. The dinner in the restaurant was a bit overpriced and not of great quality. Had some issues with getting the free wifi to work but found out after 2 days that this was because of multiple devices being logged in at the same time in our room. Other than that I have nothing to complain!