Newhotel of Marseille - Le Pharo  

Almost everything. Beautiful decor throughout. Great location, underground parking, superb food/drink/lounge/pool area.

Internet connection is way way too expensive, and didn't work well at all - and the business centre was worse than useless (€1 per 3 minutes - took over 5 minutes just to get a connection). Staff (apart from one) not interested in helping.

Staff, as always were, very friendly and helpful. There was parking available.

The location for us, turned out to be a bit too far from the city centre. We like tower the old parts of town so being a fair way out made it awkward for us. The hotel itself is fine.

I liked the fact that after a business event on the other side of the street sofitel, we could come back to the hotel and have dinner in the restaurant with colleagues at 22.00 hours

I did not like the fact that it was not well indicated in the parking that guests could park on the -4 level for lower parking rate. I parked on the 0 level and there was no understanding for this miscommunication. I paid 30 euro for 1 night in the parking!

The price is good with this quality!

Reception Staff

Restaurant Staff Location

The location of the hotel was excellent, just a very short walk to le vieux port. Very friendly staff and could speak english which was a help as I am not fluent in french but I know the basics. Lovely comfortable hotel and very clean and I would definetely recommend this hotel and would stay there if I went to marseille again. The only downside was the price of a pint of beer. That was a bit steep but thats the way the euro seems to be going these days. I am very happy with my welcome at the hotel and send my best wishes to everyone at the hotel. I enjoyed my stay and I hope to see you again sometime. Thankyou. Merci

Very happy with my stay. There wasnt anything that I didnt like

The hotel is very conveniently located - not far from the Old Port. The area is quite calm and nice - quite unlike seedy places surrounding the harbor. The hotel is quite pricey but it is value for money.

There was an apparent lack of staff at the reception in the evening when I arrived - check-in took some 20 minutes. Otherwise, everything was ok.

Balcony and comfy bed

Nothing

Great hotel near the city and close to the beach. Better to stay here than close to Vieux port which is very touristy. Nice pool area and nce restaurant with great service. Nice design. Jakob, the Swedish guy working there is a great person! Great service and a lot of knowledge about Marseille. He made the stay worth all the money!!

Some of the other staff weren't as helpful as him, and really didn't listen to us, but Jakob helped us in every way! Some traffic nearby.

the hotel was very relaxing, a great location in between the harbour and the beach. I enjoyed the pool and the room a lot, which was very comfortable

The airconditioning didn't really get any cooler, even after I set it to extreme low temperatures. The dinner in the restaurant was a bit overpriced and not of great quality. Had some issues with getting the free wifi to work but found out after 2 days that this was because of multiple devices being logged in at the same time in our room. Other than that I have nothing to complain!

Very nicely designed hotel which is in walking distance from vieux port.

The internet was free but only in the public areas not the room.

The location of the hotel is good, although on a busy road (where in Marseille isn't?) just out of the noise and bustle of the Vieux Port area and closer to the small beaches around the esplanade drive. The entrance and reception of the hotel are in a distinctive old building, originally the Pasteur Institute, adjacent to a modern four floor building housing most of the hotel facilities. The decor of the hotel is modern, lively and fun. The pool area and bar/restaurant area also had a sitting area which meant you could enjoy the outdoors without having to order a meal or drinks. There were a number of smaller, more intimate seating areas around. The personnel were invariably helpful and courteous with a good attitude, although in some cases, noticeably new at the job or not particularly well trained.

The air conditioning in the room would only work on very minimal setting, but we didn't open the window as our room was directly above the service area at the rear of the hotel. Although we were on the third floor, the noise from this area was infuriating, starting with first truck delivery at 6am. It also seemed to be the staff smoking area, as there were often small groups of employees gathered there talking. Although the staff were polite and helpful, there was a general lack of professionalism about the place e.g. both mornings at breakfast at the outdoor restaurant, we sat near cigarette butts either on the floor, or in full ashtrays on adjacent tables, clearly left over from the previous evening's customers at the bar. Surely, when setting up for breakfast, the staff could have seen this and cleared away the offending articles?

Spacious rooms and the location is nice. There is a car park right alongside the hotel with an allocated slot for hotel guests. Nespresso machine in room with 3 types of coffee capsule to choose from. Comfortable bed and good tv network. Inet is available through swissom

I have been using this hotel for a few years now, and think it could do with a bit of upkeep - paint work; carpets etc.,I Had room service and it was very poor indeed, a surprise for this hotel that used to boast a good kitchen