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Newest reviews for Best Western Premier Opera Diamond

  • Elena
      Canada
    August 24, 2014

    Location great, the staff very helpful, feels like a 4.5/5 star Good area close to lots. Right by a major metro station and the opera house. Good shopping, love the decor of the hotel and the rooms. Stayed here twice already and would stay again. :)))

    Wifi is slow

    10

  • Anonymous
      Austria
    August 21, 2014

    Location. Personal.

    7.9

  • Anonymous
      Canada
    August 19, 2014

    I've stayed here twice in one month. This place is great. Good location. And the hotel is beatiful... Staff is very friendly and helpful... Outdoor courtyard really cute. Our rolm was upgraded :) great decor, coffee pod machine and tea replenished everyday... Ioved the room Good price! Would come back and stay again...

    Wifi boots u out and u have to re sign in often. Quite slow.

    10

  • Adel
      United Arab Emirates
    August 5, 2014

    The service at the reception in the morning is fantastic.

    The receptionist at night is extremely unhelpful and was rude at several instances. I asked for water on my way in, he gave a used bottle. When I commented, he informed that I can go somewhere else for my water. The bathroom in the room has a major shower door miss-design. The bathroom is always folded after a shower.

    7.9

  • Hong
      Malaysia
    August 3, 2014

    Great location, about 5 minutes walking distance to shopping area on Blvd Haussmann where Printemps and Galleries Lafayette are located. Right next to St. Lazare train station and metro. There is also a great burger joint next door. Also about 3-4 minutes away from the restaurant Mollard. I initially was a bit worry about the noise given proximity to the train station. The hotel is well insulated even from the street noise beneath the hotel. Staff are extremely helpful and friendly. Some restaurant in the area open until quite late, so there is never any problem with food.

    Breakfast is not free and starts kind of late at 7am, if you sign up for tours that require you to be be at a certain location early you might have a problem. However, the Starbucks 2 doors away starts at 630am.

    9.6

  • Amanda
      United Kingdom
    July 29, 2014

    Nice comfortable room

    Curtains were abit risky if you have kids as there was a naked women on them. Also there was a large seductive womens picture on the wall in the reception.Hallway abit dark due to decore.

    7.5

  • Helen
      United Kingdom
    July 29, 2014

    the room, the staff imparticular, the whole vibe in general.

    8.3

  • Mel
      Australia
    July 25, 2014

    We LOVED this hotel! From the reception area and courtyard to the good sized rooms. Waking up to a coffee and croissant with your large windows open overlooking a stunning courtyard...how Parisian! We stayed in many Best Westerns whilst in France this year and this one was our highlight. Highly recommend!

    10

  • Laura
      United Kingdom
    July 20, 2014

    We stayed here for our honeymoon and had such a good experience. The hotel was lovely, with very good facilities including access to an iPad and nespresso machine in our room (we booked a deluxe room). Our room was an excellent size and had the comfiest bed. Very modern and luxurious decor which we like. The staff were friendly and very helpful from booking our dinner cruise to trying to help find our lost camera (unsuccessful unfortunately). Although we didn't eat in the hotel, the receptionist was happy to serve us drinks on returning in the evening one night. Location was a bit of a walk from the centre, especially in the hot weather we had, but the hotel is right next to a main train station with excellent links to all parts of the city. The hotel is a 5/10 minute walk from the beautiful opera house. We would be more than happy to recommend this hotel to friends and would stay again here if we were to travel back to Paris (maybe to re-take the photographs we lost!) Thank you!

    9.2

  • Amr
      Saudi Arabia
    June 27, 2014

    30 minutes walk from centre

    - arrived at 6:30 am were told no rooms are free yet as I was waiting about 6 rooms checked out and still waited until 13:30 to check in - small rooms - very poorly staffed I was even asked to collect the water I ordered myself from reception - no rooms service - no bell boy - wifi is terrible - poor furniture - uncomfortable bed - unfriendly staff except for JAMEELA the receptionist - FIRST AND LAST TIME

    4.2

  • Mohammad
      United States of America
    June 26, 2014

    Staff were very pleasant and helpful. Room and BR clean and well done with nice upgraded tile and style. Overlook the street .

    Small size. Toilet separate from bathroom. Only one or 2 staff at front disk who do everything.

    7.5

  • Sarah
      United Kingdom
    June 24, 2014

    Staff on reception were very helpful

    Few more coffee pods in the room would have been nice and breakfast very expensive.

    8.3

  • Abdullah
      Saudi Arabia
    June 22, 2014

    Location, Staff, Cleaniness

    10

  • Elena
      Russia
    June 18, 2014

    Location is very convenient, near the railway station. Perfect for those who plan travelling by train

    Nothing

    8.8

  • Xiao
      France
    June 3, 2014

    We booked a standard room but it ran out. So we got a free update. The room was absolutely wonderful and worth every penny. Perfect location. We would come here again.

    Nothing.

    9.6

  • Nathalie
      United Arab Emirates
    May 31, 2014

    The place was Very convenient, few meters from the metro, very close to the Grands magasin, could go to everywhere by walk. The room was very big compare to the average size of the hotels rooms of Paris, very comfortable, very well design, beautiful and well equipped (very good coffee machine and very good tea)! Also The staff of the hotel was very very nice! I had to leave 1 day earlier due to a personal urgency and they help me a lot and arrange all for me!

    Almost nothing! Maybe just the fact that there is no gym but instead I went running along the river not far from hotel, that was really great to discover Paris!

    9.6

  • Mohammed
      Kuwait
    May 29, 2014

    Location, Staff and the mood

    7.5

  • Ritesh
      United Arab Emirates
    May 27, 2014

    The location. Right next to St. Lazare metro stn and major shopping areas within walking distance. Galleries and Printemps are just a 2minute walk away while it's very easy and cheap to taxi to any of Paris's major attractions because of the location. Decor of the hotel was very stylish and I think it takes you by surprise. Well done to the designer. The lady at the front desk is extra helpful and polite. Range of restaurants around the hotel for a quick breakfast and for all those branded coffee lovers, Starbucks is literally in the same building. Would definitely recommend this hotel to others.

    Wi-Fi was a bit complicated. I felt housekeeping is a little understaffed as they would service the floors only once a day.

    9.6

  • John
      United Kingdom
    May 27, 2014

    Great location, opulent shower room.

    No parking option, or discount on local public car park.

    7.9

  • Nicole
      Germany
    May 27, 2014

    good value for money, compared to other hotels in Paris

    no restaurant in the hotel, which I consider as important on business trips

    7.5

  • Anonymous
      Cyprus
    May 25, 2014

    Very kind and helpful staff

    Not a 4 star hotel. Small room, too dark, no light in the room. When paying 450 euro for a night, somebody would expect much more

    4.2

  • Anonymous
      United Kingdom
    May 24, 2014

    Location was close to what I needed

    Nothing to complain about

    8.8

  • Roger
      United Kingdom
    May 20, 2014

    I have stayed at this hotel before and, excepting early morning knocking on the door despite a don't disturb sign, it was great. This time was different.

    Firstly, the booking was made via booking.com for a Premier King Suite (site stated with bath & shower) for 3 people. When we arrived on Saturday afternoon, we were told our booking was for a Deluxe room for 2 people. The receptionist (who said she was temporary) said we had been upgraded to a Diamond suite (still without bath). As there was no manager available until Monday morning (!). We agreed to change to the correct room the next day. The next morning, I was half way through placing an order for breakfast in the room when I was told, "Is that it, I have people waiting at the desk I need to deal with". I decided to forget breakfast. I then tried to change rooms as had been agreed and was told by the receptionist (a different one) that she had not been advised of the agreement to change rooms. We agreed to keep the room. Upon returning to the hotel at 8pm the second night we found the bedding for the third person (my son) had been removed from the room. I asked the night receptionist/porter and was told there was nothing he could do as housekeeping had gone home. After much shouting, he came up with a duvet and we made do. In all our stay was a disaster, saved only by the initial low cost which was improved by a further 20% discount granted by the manager when we checked out. To be fair the manager was very understanding, helpful and apologetic but things like this should not happen in a four star hotel. Very disappointed with our stay this time.

    6.7

  • Susan
      Australia
    May 19, 2014

    The decor style. Size of the room The friendliness of the staff Location

    The only negaitive was that a spill made by a previous visitor to the room was not cleaned up adequately

    9.2

  • Anonymous
      United States of America
    May 13, 2014

    Location near the train station was convenient. Staff were very helpful. Security was good and we appreciated that being near the station particularly.

    Room was a bit dark. Price seemed a little high for amenities but location and staff made it very worthwhile Hotel offered private car to airport for 55 Euro which was great but driver told us it was 60 after we were on our way-didn't like that

    7.9

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