Park & Suites Lyon Part-Dieu

business trip.

Inhouse parking.

Needs upgrading. Bathroom in general.

It was clean; there was a large bathroom.

I'm not sure if it was the language barriers but my friends had problems with the staff when checking in regarding a hidden payment for cleaning our room. My invoice said total payment of 740 euro but it ended up being 779. It seemed very odd that it was a kitchenette apartment but the cupboards were locked and we found that there wasn't quite enough cutlery and cups etc to suit our 6 person set-up. One day our beds weren't re-made but I'm not sure if that was part of the confusion with the service/cleaning charge!

the design of the room, kitchen on one side, possibility to close the "bedroom"convenient, close to the station, close to the shopping mall, 10mn walk from the metro;

the bath was broken on one side not very esthetical. The shower push button is not easy to functionate... dust is not on my standart...on the bedside table, you could see where the cleaning has been done.

the size of the rooms, very spacious, friendly staff who all spoke very good English.

I liked the fact that you had a fridge and tea and coffee facilites. It was also a short walk to the commercial part of town, which had a shopping mall and was close to the tram/bus station.

I did not like the fact that the hotel bar and restaurant was closed all weekend, which to me, didn't make sense. Also when we arrived the lady was not expecting a couple- only one person. The address supplied also did not correctly go into the sat nav- as we were driving and when I called the receptionist gave me another bit to the address when I asked her to repeat it.

Complimentary buffet breakfast and free internet

A little too far to walk from the train station with 6 pieces of baggage. The taxis would not take us from the station as it was not far enough.

The staff were very responsive, polite - but with personality - and quick to help

The 'swimming pool' was a big disappointment. I had searched on line for hotels with swimming pools. They had a large jacuzzi.

Good location has paid parking lot and wireless connection in the suit.

The room is very small. There is no space for luggage and no closet either. The suit has a kitchenette but all the cabinets are looked, no glasses, coffee, tea, available.

The parking is ok, there are two areas - one out in the open, and one under the hotel. Both appear to be safe. During peak times, I suggest that the parking is pre-booked as spaces are limited, especially when coupled with dreadful French parking (normally two spaces taken up by one tiny car). The staff are quite nice and try to be as helpful as possible. The food in the seldom-open restaurant is reasonable, but pricy for what it is.

Where do I start? Avoid like the plague. This place is disasterous. The 4 stars awarded are simply false. I think Ry*nair might own this hotel (!) The photo's were taken 20 years ago when the hotel was new. Now it is a tatty pit. E.G. cheap laminate flooring in the bathrom decaying with damp.We stayed 2 nights, no pillows for our 2 children - recptionist told my wife that there were 'no more pillows' and to 'fill a pillowcase with towels'. 4 Star hotel? Hardly. Also, air con was broken, Hotel engineer sets it at 25, you can't adjust, dial is for show. Water supply is often cut (4 times) & hot water is gone by 8am. We changed rooms to try and find a hot shower, but no joy, so cold showers for us & kids. Don't waste your money on this place.

I like the welcoming and the information from staff about where you can go to visit Lyon,it was very good impression and the colors of the hotel are beautiful.

This is not complaint. but nothing that I don't like just one thing, when we had breakfast the waitress seems really over handled, I think better put more server (specially at weekend) when your room capacity is higher. Thank you.

There were dirty towels and sheets piled in the hallways overnight. The public areas were scuffed and dirty in corners.