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Score from 581 reviews Good 7.9/10

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Most recent booking for this hotel was yesterday at 12:47

Score from 244 reviews Good 7.8/10

Newest reviews for Résidence Pyrénées Zenith

  • Yogev
      Israel
    August 11, 2014

    Locating the place is very hard. Neither of our GPS apps located it, and local people had no idea, as it is accessed through a back alley. We came as a family with 3 children, hoping for a nice place and planning to cook in the kitchen. the room had proved to be unclean, full of spider webs on the ceilings and the kitchen was terrible. It was by far the worst place in the trip to the Pyrenees.

    3.8

  • Anonymous
      Ireland
    July 29, 2014

    Lovely location in the Pyrenees, with a nice outdoor pool.

    Extra charge for sheets/towels Extra charge for cleaning after stay

    7.5

  • Lucia
      Spain
    July 17, 2014

    Basic accommodation suitable for cycling/walking holiday. Staff in the office, where you check in was very helpful. Internet costs only 1 EUR/per user during your stay and is OK. Close to the restaurants and supermarket.

    8.3

  • Dave
      United Kingdom
    July 10, 2014

    price

    no sheets or pillowcases, no double bed, had to go back to the office to get wifi access and then could only use one device.

    6.3

  • Israel
      Israel
    April 12, 2014

    Access with lougadge. Smell in the room. No toilet paper, no soap. The MasterCard machine did not work in the facility so we had to travel to the city nearby.

    3.8

  • Opeyemi
      France
    March 25, 2014

    Layout of apartment; customer service, flexibility.

    Maintenance of apartment, fees to be paid upon arrival.

    8.3

  • Robert
      United Kingdom
    March 18, 2014

    Location central to town. Good storage for clothes etc

    Having to go to agent without knowing before arrival, climbing several flights of stairs, no lift facilities. Lacking kettle and decent cups for hot drinks, basic equipment missing eg wooden spoons, board to cut bread etc on, inventory did not match what was actually in apt, did advise rep as best as could.

    5.4

  • Michele
      New Zealand
    October 5, 2013

    The place itself would have been gotten a really good rating from me for location and facilities and staff but...if I could I would rate this overall it would be 1/10 it was such a bad experience.

    This venue was awful, and they and booking.com really need to get his feedback. They need to add their compulsory 11euro cleaning cost onto their rate. Their free wifi is not free. Their pillows are old and lumpy. Their double bed is actually a couch with another single roll out stashed under it. It needs to be more upfront that they do not provide sheets or towels, or better still include them in the cost and add the 5euros on and make it an optional discount not to have them. Luckily we had sleeping bags. The 200euro bond required is to be seen nowhere until you have actually booked and got confirmation then it is too late to cancel as there is a 35euro cancellation fee. But the worst thing is how hard it is to find. You have to book into a separate place before going to the accommodation and that place is really hard to find. It is not on the GPS. Having taken so long to find it we found it shut with a map stuck to the door showing the venue. This map was drawn on to show the way, but by drawing on it they have crossed out the street names! So it was illegible. A nice restaurant owner showed us the way and it turns out the map was old and one of the streets no longer exists! Finally we arrived. What a drama!! There were only three cars at this enormous venue. I can see why. I have to say the venue itself was very nice. It is such a shame to have let itself down with these logistics.

    5.8

  • Joan
      Spain
    September 26, 2013

    The situation and the clearliness

    Bedrooms are comfortable but too small

    7.5

  • Avi
      Israel
    September 14, 2013

    close to circ de guvarnie,

    'industrial construction, no lift, have to pay for everything extra payment- toilet paper, towels, linen, wi fi

    7.1

  • Simone
      Italy
    August 29, 2013

    Free parking near the apartment, swimming pool, nice view, confortable rooms, general nice finishing of the flat...

    Nothing in particular to report

    7.5

  • James
      France
    August 13, 2013

    Location fine.

    Very tired internally. Bathroom awful,kitchen very badly planned. Second bedroom miniscule. We managed but not very good at all. We left 1 day early. We live in France and did not expect perfection at the price but this was poor.

    4.2

  • Anonymous
      Israel
    July 20, 2013

    The kitchen was equipped

    ,Not clean The swimming pool is dirty The bathroom needs , ,refreshment The rooms are too small

    4.6

  • Anonymous
      France
    July 19, 2013

    The studio was in a quiet location at the top of the old village with a lovely view of mountains and village church tower. There was a pool, too. The person at the agency was very decent, and did not charge us the cleaning fee after we complained above the grubbiness of the apartment when we arrived. There is parking right by the apartments, which is handy. The apartment relatively was cheap, but probably for good reason!

    The studio is in an ugly, badly built, modern block and was quite grubby when we arrived (despite the added 'cleaning fee' everyone has to pay) and the advert really didn't make it clear that there was also an extra charge for linen, and another 'optional' charge of 30 euros if one did not clean when one left. This system clearly doesn't work as the place was decidedly dirty. There were other negative points, such as a very noisy fridge (one sleeps in the same room), due to the freezer door being missing, a blocked sink in the bathroom, and lack of basic kitchen utensils, such as simple things like spatula/wooden spoons/cutting board/sharp knives. The flat is owned privately and then rented through an agency, but clearly no one is properly checking on cleanliness or maintenance. The kitchen space is tiny and badly designed with the electric cooking hob right next to the sink. There is a really high step down into the apartment from the front door for which there is no warning, and is hard to see as it is a dark space (next to which are located the bunk beds - more like a cupboard than a room!), which we tripped on several times (we are fit and young!). The bed in the living room is actually 2 single beds, one a trolley bed rolled out from under the other. You wonder: couldn't the owner invest in a simple sofa bed?! There is no lift, which would have been handy.

    5.4

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