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Rue Des Mercarts, 65120 Luz-Saint-Sauveur, France – Show map
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18 properties in Luz-Saint-Sauveur
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377 verified reviews
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Résidence Pyrénées Zenith's staff speaks: French, Spanish, English
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Outdoor Pool (seasonal), Terrace
Ski Storage, Ski School, Ski Equipment Rental (on site), Ski Passes Available
Tennis Court, Skiing, Hiking, Playground
WiFi is available in all areas and charges apply.
Free public parking is available on site (reservation is not needed).
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Heating
French, Spanish, English
3:00 PM - 6:00 PM
9:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 18 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults stay free of charge for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. No extra charges.
Cards accepted at this property
Hover over the cards for more info.
Based on 377 reviews
Value for money
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Complete kitchen and perfect location if you are travelling looking for ski or climbing the Tourmalet or Luz Ardiden
Complicate access if you have no idea how to reach the place or travelling without GPS. Small bedroom The main door was directly a cristal door with curtains like the one I have at home to get into the terrace. The appartment was at the same level of the street, and I felt pretty scared all nights because anyone can break the cristal door and get into the appartment without further difficulty. I didn´t feel much safe there inside (I was travelling alone, so if travelling with someone, I guess you would feel safer). Broken WC and dropping water all night. It was rather diffcult to fall asleep. You have none to contact in reception during the weekend. Poor wifi. You need a username and password for each gadget you have (one for the mobile, another for the PC,...)
Le cadre, le calme, la proximité des commerces
manque de fenêtres donc de lumière du jour
Locating the place is very hard. Neither of our GPS apps located it, and local people had no idea, as it is accessed through a back alley. We came as a family with 3 children, hoping for a nice place and planning to cook in the kitchen. the room had proved to be unclean, full of spider webs on the ceilings and the kitchen was terrible. It was by far the worst place in the trip to the Pyrenees.
Lovely location in the Pyrenees, with a nice outdoor pool.
Extra charge for sheets/towels Extra charge for cleaning after stay
Basic accommodation suitable for cycling/walking holiday. Staff in the office, where you check in was very helpful. Internet costs only 1 EUR/per user during your stay and is OK. Close to the restaurants and supermarket.
no sheets or pillowcases, no double bed, had to go back to the office to get wifi access and then could only use one device.
Access with lougadge. Smell in the room. No toilet paper, no soap. The MasterCard machine did not work in the facility so we had to travel to the city nearby.
Layout of apartment; customer service, flexibility.
Maintenance of apartment, fees to be paid upon arrival.
Location central to town. Good storage for clothes etc
Having to go to agent without knowing before arrival, climbing several flights of stairs, no lift facilities. Lacking kettle and decent cups for hot drinks, basic equipment missing eg wooden spoons, board to cut bread etc on, inventory did not match what was actually in apt, did advise rep as best as could.
The place itself would have been gotten a really good rating from me for location and facilities and staff but...if I could I would rate this overall it would be 1/10 it was such a bad experience.
This venue was awful, and they and booking.com really need to get his feedback. They need to add their compulsory 11euro cleaning cost onto their rate. Their free wifi is not free. Their pillows are old and lumpy. Their double bed is actually a couch with another single roll out stashed under it. It needs to be more upfront that they do not provide sheets or towels, or better still include them in the cost and add the 5euros on and make it an optional discount not to have them. Luckily we had sleeping bags. The 200euro bond required is to be seen nowhere until you have actually booked and got confirmation then it is too late to cancel as there is a 35euro cancellation fee. But the worst thing is how hard it is to find. You have to book into a separate place before going to the accommodation and that place is really hard to find. It is not on the GPS. Having taken so long to find it we found it shut with a map stuck to the door showing the venue. This map was drawn on to show the way, but by drawing on it they have crossed out the street names! So it was illegible. A nice restaurant owner showed us the way and it turns out the map was old and one of the streets no longer exists! Finally we arrived. What a drama!! There were only three cars at this enormous venue. I can see why. I have to say the venue itself was very nice. It is such a shame to have let itself down with these logistics.
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