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Lieu Dit Sous Vonnes, 74390 Châtel – Show map
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52 properties in Châtel
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72 verified reviews
We speak your language
Résidence Néméa Le Grand Lodge's staff speak: Italian, French, English
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Outdoor Pool (seasonal)
Skiing, Sauna, Solarium, Hot Tub, Indoor Pool (all year)
Free! WiFi is available in the business center and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 20 per stay.
Shuttle Service (free), Shared Lounge/TV Area, Laundry, Fax/Photocopying
Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
Italian, French, English
5:00 PM - 7:00 PM
8:00 AM - 10:00 AM
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 3.90 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Résidence Néméa Le Grand Lodge accepts these cards and reserves the right to pre-authorize your card prior to arrival.
A security deposit of EUR 200 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 72 reviews
Value for money
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Location was on walking distance from the centre. Nice small swimmingpool, sauna and jacuzzi for relaxing at the end of a long walk.Perfect location for outdoor activities such as walking and mountainbiking. The price/quality was good.
There are substantial hidden costs for cleaning that were not mentioned during the booking or at the confirmation from booking.com. You can choose to clean yourself (but nog cleaning material or detergent provided) or pay 58 euro’s. (In our case 50% of the rental price). Parking in the underground garage is mentioned on the website as possible for additional cost – but in fact is obligatory.
The location was closer to the center of Chatel than expected - less than a 10 minute walk, but can also use the free public bus. This is where many restaurants are located and the main gondola up the mountain. The main reception staff member was very friendly and helpful.
I don't necessarily want to put as a negative, as I did expect, but the description should more explicitly explain what is included and not included. As a self-catering apartment, only bed linen was provided. Everything else you need to bring or is extra (this includes towels and toilet paper). This is quite common in France, but would be quite unexpected to the foreign traveler. Also, not all apartments have a view, so feel room description should explicitly indicate this.
No hot water for 9 days of our 14 day stay. No compensation or alternative offered. Ignored by staff and emails also ignored before and after holiday. Spa also is not as per photos. Dirty and overcrowded. Every thing cost extra TV is 42euros for a tiny tv with French channels a week. Internet service is poor and weak signal. I urge you to avoid this dump.
Location and views.
Everything was charged as extras when we booked in eg. towels, bedding, parking, WiFi, checkout clean, but we were not made aware of this when we initially booked the accommodation. The private road at the front of the lodge was not cleared of snow, therefore cars were getting stuck, this was due to an apparent disagreement as to who owned the road but it was the only access road to the lodge and its parking area. The hot tub had a stagnant water smell (rather unpleasant).
The property was clean tidy and warm
I did not like that the management allow large groups of 20 year old to take over a complete floor and make everyone's life a misery, the management tried to sort out the problem but only made things worse, we then left early as this destroyed our Christmas break i have requested a part refund as we had to hire a cottage in the north of France as our tunnel crossing was not until the Sunday very disappointing
No English was spoken at check in, the blankets supplied had animal and human hair on and we're not clean. The room for 4 was very small and cramped with little storage space for coats, clothes, shoes etc. The location shown on the website doesn't march the actual position by a considerable distance and position. It was luck that we found it.
Having a swimming pool is a big plus when travelling with children. Breakfast ordering service was also a plus. Underground parking was great as the temperatures were very high when we visited, although the car park is very dusty due to onsite building works.
The chalet was described as being suitable for 6. It was very cramped for 2A+3C. There is very little storage space for suitcases and the bunk beds are in an alcove not a separate room. Bed linen was not automatically provided but this was not made clear at the time of booking. There should be a sign on the Swiss side of the compound as not all visitors come from France!
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