Well, where should I start... First of all, their reception closes at 9 p.m. and you have to warn them in advance if you're coming later. We did, but the girl at the reception "thought we would be there by 9 p.m." and didn't leave us any indications (though they were easy to send by an email) about how to access the hotel. When you come, you have to call by a French number (which is quite costly if you don't have a French SIM card) and they'll tell you the code for the entrance gate, for the entrance door, and for the safe where an envelope with your surname lies waiting for you containing the keys from your room and instructions. Well, I don't understand why they can't just send those instructions to everyone who should have arrived on that day, but didn't do it by the time the employees leave the reception... Secondly, we modified our booking in advance, and moved the start and the end dates of our stay a day further. They didn't register that. When we told the girl at the reception that there was a mistake, she just marked it with a pen on our contract, but didn't register it in the system or even check if there was an error. As a result, the room service came a day earlier when we were not supposed to leave. We had an unpleasant conversation with another girl at the reception, who even then didn't understand me and thought we decided to stay a day more just out of whimsy. The next day, when we were checking out, they claimed we had to pay for an extra night, which we didn't, and we had to explain the situation for the third time. We even went to fetch the correct reservation, and only then they believed us and said there had been a mistake made. Also, they tried to charge us extra taxes, which we had already paid and of which we had to remind them. After everything was settled, there were no apologies for the unpleasant looks, conversations, and the inappropriate behavior of the staff.