Hôtel-Résidence La Cour du Bailli  

We booked two nights and checked out after the first. Our room was freezing and it felt like we were camping. It must have been 40-50 degrees fahrenheit(10C). We checked in at 5:30, the receptionist showed us to our freezing room. We went to the hot tub(which was luke warm and very dissapointing) and when we came back 2 hours later our room was still freezing. By this time however(7:30pm) the desk was closed and there was no one to tell and no number to call about our cold room. So we went to dinner and when we came back at 10pm our room was still freezing. Around midnight, one of the heaters started making a loud sound so we had to turn it off. Now we are down to one heater in a huge room. To make matters worse, the curtains weren't big enough for the windows so the street lights lit up our room all night. In the morning, we told the desk staff who weren't helpful. No refund, no partial refund, not even a refund for the parking that we didn't use. It appears as though we got the "special room" if you know what I mean. All of the rooms should be great.

We liked it a lot; a very good location in a little town with wine tasting. Fantastic food & good wines. A spa is a big plus.

I booked a studio which was not available as they were proceeding spring cleaning so they upgraded us in a beautiful suite The hotel is amazing, a 17th century house, and respectful of the Alsacian style.

Location, the atmosphere in a well-renovated old house, the swimming pool area, the quietness

The too low temperature in the lower floor of the appartment, the fact to have to arrange the beds by ourselves, the lack of friendliness of the breafast staff

Booked one night and lover it so much that we ended up booking two extra night. It was two adults and three kids, great room, great location, great pool/spa and we'll definitely be back at some point!

The location is splendid. The kichenette is well furnished for family and near the hotel is located a market and bakery. The restaurant is good and the price is reasonable. We spent a really fantastic holyday is this hotel.

The breakfast can be improved

Evrything

character of the 16th century building was impressive, as what the beautiful location in the perfectly retained medieval town

service in the restaurant was surly

Great family stay in gorgeous little town!

Set centrally within the beautiful small town of Bergheim. Idyllic (slow) pace of life, and a good restaurant.

Extremely small bathroom for a 'family' room

The hotel and the town are amazing. Absolutely beautiful. The spa was a very welcome addition to our stay. The breakfast was very good.

We arrived on Easter Sunday and although there were good cooking facilities, there was nowhere to buy provisions. The hotel restaurant looked amazing but not really what is needed for a young family. Otherwise we cannot fault the hotel and really enjoyed our stay there.

It's in the heart of one of the most amazingly beautiful untouched villages I've ever seen.

The atmosphere and the friendly staff

staff and other guests were very freindly and did not mind us having our 3 boys and grandparents for a famliy vacation, breakfast buffet was very good and the dinner excellent- the little village of Bergheim was absolutely adorable- good location for short trips to other shopping and site seeing.

the king size bed was great but the mattresses on it and the extra beds could be a little softer-