Residhotel Le Clos De La Cité  

Hotel staff does not even try to speak any languages other then French. I have arrived after 8 pm, there is no reception, I had to call someone to ask where to find the key, the guy did not speak English at all and I had to speak with him in French (and I do not speak French well). He was very impolite and even cut off the call. When I called the next time he told me "madame, je ne vous comprends pas" although it is he who should speak English.. The room was dirty, covered with pieces of noodle, even in the toilet there was noodle.There were no wardrobes in the romes. So you live surrounded by the bags, trousers and all the staff from your luggage case

Staff were excellent. They did not laugh at my attempts at speaking French. Not having to drop key off and pick it up at reception. Plenty of space in the room, plenty of storage, nice bathroom.

No wifi. Even in the room reserved for wifi I couldn't get it. I didn't like having to pay for it, and certainly not by card -- paypal, ok. I went across the road to the other hotel where it was free. They also had a lounge area with magazines, coffee machine, and small shop. It was dearer, but next time I will pay more for those facilities and comfort.Surely they will have a coffee-maker in the room, which is all I used at the Residhotel. Oh, but the first thing I didn't like was the entrance!! The driver of the coach put me down at the car entrance...I Thought it was a prison. The entrance on the main street had no sign, no lights, no flags... Very offputting.

Very convenient location, friendly staff. Nothing fancy, not luxurious, but suited our purposes.

The swimming pool, room sizes, location - easy to walk, with young children, to medieval city & city centre/river/canal

Name not shown on outside board - drove past several times before asking for directions and being told that we were almost outside - when we commented to the reception staff she shrugged her shoulders and said, 'ah, comme toute la monde' so obviously we weren't alone. Plug didn't work in bath & no shower screen/curtain - minor issues!

The localization is really good. Just 5 minutes walking to the La Cité. (Carcassone Castle). Very calm area, even though is near to one of the main avenues of the city. The apartment was very spaceful and clean. With a big window door the garden. There is also a small kitchen and a dinner table. The parking area is well protected and organized. The breakfast is ok for the price.

The apartment was smelling cigarrets and we ordered a non smoker apartment. The toilet is in a separate area located in the opposite side of the bathroom. We didn´t like the bed. It was kind of hard due the fact it was also a sofa.

Great value for money. Big room. 5 minute walk to the medieval centre.

Good parking Close to Old city

Beds not really comfortable No shower curtain

Swimming pool - pity it was not open for an early morning dip before breakfast (Open 10:00 - 20:00)

Fire doors wedged open day and night.

fantastic staff on check in.

girl running bar was rude. location was extreamly hard to find. i printed out the directions from the hotel website and still got lost with some wrong printing. we looked for 1.5 hours trying to find the hotel, and finally had to go to the train station and hire a taxi driver to drive there and we followed.

The apartments were clean and well appointed, lots of kitchen utensils, microwave, fridge, hob and dishwasher. There was no oven but this wasn't an issue for our group. There was a sauna and pool but we didn't have time to use those facilities.

We would have liked a balcony, some units had them but not ours.

Nice indoor pool and its temperature is great. Good location with parking.

Very user-unfriendly check-in times and staff would not do anything beyond the 'call of duty' when asked for assistance re local taxis.Amazing to find a self-contained facility that accepts single night bookings but does not provide any washing up gear, apart from one tablet for the dishwasher!

Situated very close to Carcassonne Castle, a short walk away was handy for us. As we didn't have a car. Excellent value for money. Being self contained was very handy. The rooms were a good size. The area was quiet and secured.