New Hotel Select - Gare Saint Charles  

None. We did not enjoy our stay at all. Upon arrival, the male receptionist was a bit rude and insensitive and the car parking was dodgy(some potential thieves around the hotel). He did acknowledge the presence of thieves outside the hotel and warned us about them! We arrived late afternoon with plenty of daylight but got scared to go out because the sorroundings were filthy and dodgy characters can be seen waiting for victims. This is the city center location as they defined it on their website. The pictures on their website appeared cleaner and more beautiful but the reality is not the same.

Receptionist should be more sensitive to other cultures and be more polite. Be more realistic in advertising as the ads may not reflect the real situation and customer expectations may be higher than it should be.

Hotel beds and pillows where very comfortable. Room was always clean.

Location (close proximity and ease of access from Gare de Marseille-Saint-Charles, close proximity to city centre).

The Satıurday morning receptionist did not register the 10 € breakfast money i paid in cash under our room account so i had to explain and even make a promise to another receptionist the next morning that i had paid. A bit more professionalism please.

The staff

that night Internet wasn't available but it was a problem of the day. I had stayed there before and everything worked just fine.

Breakfast until 12.00 am !!!

We found the staff were very helpful in all our requests. Rooms were good and basic .. very good for the price..staff put us onto the very good tourist things around the city.. Again we were very appreciative of all the staff

Close to the train station and to the port

Difficult to comunicate with the receptionist

Everything was good to stay 1 night in Marseille, the location and the staff of the hotel was great!

Near the Gare St. Charles.Clean, tidy, basic, simple for an overnight stay. Staff helpful.

good location

very bad welcome: the receptionist was trying to refuse to gives the double bed room we booked. He wouldn't tell why. We're suspecting he simply didn't want a gay couple to share a bed.

weak wifi in room unrenovated room

convinient location,early check in

Room was extremely small,in the wardrobein the corner the humidity had caused some of the painting to be falling

L hotel est Proche de la gare st Charles

Hôtel a déconseiller vivement en raison de inadéquation entre un prix élevé et un service Médiocre. En effait, nous étions très déçu de cet hôtel. Nous avons passé un très mauvais séjour surtout que nous attendions ces quelques jours de vacances avec impatience. L hôtel ne mérite absolument pas les trois étoiles pour les raison suivantes: des nôtres arrivé l entrée de l hôtel étais salle alors qu il étais déjà 13h passé, la climatisation n a pas fonctionné pendant tout notre séjour (5jours), chose qui est très importante quand il fait 30 degré ( du coup la chambre était insupportable et surtout le soir ), la véranda dans laquelle le petit dej est servi est un four car il fait trop chaud (effet de serre) plus de 30 degré, les femmes de ménages oublie parfois de remettre des serviettes propres!!!? Le petit dej est servi jusqu'à 12h mais si vous arrivez a 11h 25 on vous engeule !! Bref que des mauvaises aventures malgré le prix que nous avons payé (90 € la nuit!!) je me demande comment il ont obtenu les 3 étoiles , a rajouter que le Cartier est degeulasse.