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Palais du Pharo (0.2 miles)
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Novotel Marseille Vieux Port

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Score from 745 reviews Very good 8.2/10

Newest reviews for Sofitel Marseille Vieux-Port

  • Anonymous
      United States of America
    August 30, 2014

    Far away enough from the port, but close enough to walk to all the restaurants and the corniche.

    7.5

  • Bassel
      Lebanon
    August 13, 2014

    As a sofitel, the beds are comfortable and the view is nice at the outdoor restaurant.

    There wasn't electricity at our room for relatively a long time and the hotel did not seem caring to compensate for such an unaceptable inconvenience. They reacted as if something normal.

    5.8

  • Elizabeth
      United Kingdom
    August 11, 2014

    Shower was amazing, bed was too comfortable!!!, cleaning fairies twice daily, lovely staff and what a view from the bar/restaurant. Lots of great restaurants nearby and loads of sights and culture nearby. Very romantic.

    Sadly Hamman/ spa was being upgraded so couldn't go. Pool a little small and shared with hotel below. Restaurant pricey.

    9.6

  • Judith
      United States of America
    August 10, 2014

    The beds and shower were excellent. Nice Hermes bath products. Good wifi

    Rude service at terrace bar -- couldn't get seated until 10:45 and we're overcharged by rude waiter. Worst was the awful view of a dirty lot from the windows of the two rooms we rented. We came to the hotel specifically for the view of the old port and we're never able to see it from the hotel! What an expensive night for a parking lot view! Also the pool is disgusting -- shared with next door Novotel and is small, loud and cramped.

    5

  • Anonymous
      Denmark
    August 8, 2014

    Nice hotel room and good restaurant

    Pool area was way too small to accommodate the number of hotel guests and in the afternoon the area was in the shadow

    4.6

  • Anonymous
      Australia
    August 6, 2014

    It was worth the upgrade for the twin shower and view over the port. Hard to tear our eyes away from the beautiful sunrise. Dinner watching the sunset from the restaurant is an absolute must. It was a highlight of my trip through Europe

    That I couldn't stay longer

    9.6

  • David
      United Kingdom
    August 5, 2014

    Sending us to the most expensive restaurant around when we asked for Bouillabaise recommendation (€126 for 2), and organising taxis at 3 times the going rate when you book through reception. There is a derelict building right in front of the hotel that ruins what would otherwise be impressive views. Wifi did not work whatsoever. When we asked about this we were told they would call us back to explain after we had left. Needless to say they didn't.

    5

  • Anonymous
      Belgium
    August 4, 2014

    The location and the staff in the reception.

    WIFI performance: in a five-star hotel you expect good wifi connectivity in your room. There was a smell of mildew in our room. One member of the staff in the bar was rude to us, but the cost of our drink in the bar wasdeducted drom the bill, so we got some compensation for this.

    5.8

  • Shane
      Australia
    August 3, 2014

    My only criticism was that the first room we were offered had a stale smell of cigarette smoke.

    9.6

  • Mary
      Ireland
    July 31, 2014

    The hotel was welcoming, in a great location, comfortable and generally offered a enjoyable short stay in Marseille.

    Very strange that Novotel and Sofitel were almost intertwined. Could have caused problems with use of shared pool. However on this trip, it didn't!!

    8.8

  • Laura
      Ireland
    July 25, 2014

    The staff were extremely helpful and friendly and all spoke good English. Rooms were fabulous with very comfortable beds. Attention to detail throughout the hotel was excellent.

    I had a back massage booked for the day we were departing and I arrived as per my appointment. however I had no sooner changed and the receptionist came into the changing rooms to tell me the therapist was delayed in traffic and would not arrive for another hour ! ! disappointing as it was the only treatment I booked on my stay

    10

  • Cornelia
      Switzerland
    July 22, 2014

    Fantastic view from breakfast room and bar over the old harbour. Staff was very nice, friendly and helpful; rooms were clear.

    9.6

  • Pascal
      France
    July 21, 2014

    One of our best stay in Europe,the view, the restaurant,the staff,all was perfect even the weather...

    Nothing

    10

  • Anonymous
      Ireland
    July 20, 2014

    The view from our room was spectacular!! Worth the extra supplements

    Nothing!

    9.2

  • Nora
      Norway
    July 17, 2014

    The beds were wonderful. We slept so well during our one-week stay. We appreciated the complimentary bottlesof water each night, very nice to have in the summer heat. We did not have a room with a view of the port, but we enjoyed looking at the beehives on the roof at the rear of the hotel. The staff were polite and courteous and responded in French to our attempts at reviving the French we had learned in our youth - even though their English was probably 100 times better than our French! It was very handy to have a bus-stop directly outside the hotel - it made getting into town and out again very easy.

    The price of the breakfast. Even if it was the best breakfast in France, Euro 27 x 2 for seven days was a bit steep, even for our budget. So we "brunched" each day in town for between Euro 6 and Euro 16 each. We found wardrobe space limited, there were no drawers to put one's clothes in - and we were staying for a week, so it would have been nice to unpack our clothes properly. Also we found that the designer had forgotten to provide a proper wide desk or dressing table/workspace where we could put our laptops, i-pads, papers and books. And the glass sliding door to the combined bathroom/toilet is not exactly soundproof - so we had to turn the televison sound up quite a lot at times to camouflage any indiscreet noises from the loo. But these are only small quibbles, and we managed to get around them....

    9.6

  • Anonymous
      Latvia
    July 17, 2014

    Very nice view on port, pool in hotel, very convient stay.

    8.3

  • Franck
      Belgium
    July 14, 2014

    The hotel is all what you may ask for. The bed quality is something special

    The Wifi connection is not stable

    9.6

  • Xu
      China
    July 13, 2014

    Location, friendliness of staff, view

    None

    10

  • Edward
      United Kingdom
    July 13, 2014

    Amazing location, great staff. Try the breakfast, worth it just for the view at that time of the morning.

    9.6

  • Robert
      Hong Kong
    July 6, 2014

    Excellent service and facilities. Service is as usual at the best level

    10

  • Julie
      United States of America
    July 3, 2014

    The staff was the best we have encountered in all of France and Italy

    The bar and restaurant are quite expensive

    9.2

  • Rosalba
      Italy
    July 2, 2014

    We loved everything; the view from the restaurant is simply stunning.

    10

  • Anonymous
      Germany
    June 30, 2014

    breakfast with 27 EUR far too expensive

    8.3

  • Emily
      France
    June 24, 2014

    Friendly staff and nice rooms

    Checkout was very slow- only had one person working

    7.1

  • Neville
      Australia
    June 19, 2014

    We loved everything about the hotel.

    10

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