Sofitel Marseille Vieux-Port    

Zeer aangenaam en rustig hotel,het personeel was supervriendelijk ,echt een klassehotel

Het is duur,ook het ontbijt, gelukkig konden wij er ,door een korting, veel goedkoper dan de normale prijs verblijven

Zeer chic hotel. Allemaal erg luxe, netjes en comfortabel. Vriendelijk personeel, prima service. Duurdere kamer heeft mooi uitzicht op de haven en de zee. Heerlijk ontbijt, tapas en cocktails.

Duur ontbijt (26 euro pp pd). Ook de Spa is niet bij de kamerprijs inbegrepen. Alle hapjes en drankjes erg duur. Niet in het restaurant gegeten, omdat je moest reserveren, maar dat was prijstechnisch gezien wel beter. Weinig restaurants in de omgeving. Wel op 15-20 min. lopen. Een straatje parallel aan de haven is erg gezellig. En ook aan de overkant (30 min.) is voldoende te beleven.

Prachtig hotel, schitterende ligging. Heel mooi uitzicht bij ontbijt op de zevende verdieping. Niet goedkoop, maar zijn geld waard.

Ligging uitzicht

Kamer 340 ligt net boven loskade hotel, vanaf 7 h veel lawaai. Dit werd een echte ontgoogeling

Uitzicht op de haven en stad

Zwembad delen met novotel hotel

Wauw wat een geweldig hotel met alle comfort . Het personeel is erg vriendelijk, attent en behulpzaam. Het ontbijdbuffet is heel uitgebreid en lekker. De maaltijden waren ook heerlijk. We hebben er een aangename tijd beleefd. Het is zeker de moeite waard om eens langs te gaan.

Eten en drinken vonden we er redelijk duur , alleen kritiek was de tv erg klein en zeer weinig kanalen om uit te kiezen.

De ligging ,het ontbijtbuffet,het restaurant,zijn een aanrader.

Prachtig gelgen en chique hotel. Goede voorzieningen en service

Indien er aanbiedingen zijn, anders veel te duur.

Geen shuttle vanaf vliegveld. wel limo van Euro. 80,=?

Everything

Nothing

The bed was very comfortable The view was sensational Staff very helpful Breakfast was good

Lack of privacy on balconies Not enough tea bags No champagne/wine in mini bar Not enough beer in mini bar The shower spurted out of the shower door making the floor very wet No separate light in the toilet Restaurant was booked out, and no restaurants in walking distance.

The stunning view of the port, the professional front-desk staff, the concierge service, the food in Les Trois Forts and the comfort in the rooms (big bath tab and soft beds).

The spa staff was not professional. The woman let us waiting approx. 5 minutes in front of the door before we had to walk up to the reception in bath robes in order to ask why we didn´t get it? The answer of spa staff: "we are busy with guests!" And we weren´t guests too?!? and after the complaints the spa woman walked into the steam room to discuss more! no-go... And I booked 60 min treatment for 98 euro and got 50 minutes. They claimed that they were right as I had missed to read the tiny tiny text in the brochure that treatments might be shorter than published prices. IF they are a 5 star hotel/spa they should follow the international standard and publish 25 min, 50 min and 80 minutes instead of leaving the guests behind with a rip off feeling - a NO-GO!!! 5 star means details details details...

The staff was very competent, friendly and helpfull. Everyone could speak English and did more than expected to make us feel welcome and at home. The professional and friendly way in which we were treated is remarkable.

The staff in the restaurant is a little bit snobbish. They could be more relaxed.

Very friendly staff, warm and cordial welcome, outstanding gastronomic restaurant on the 7th floor. Fantastic view on the Vieux Port. Close to the city center and to the very good fish and bouillabaisse restaurants. To be recommended.

The outside pool is closed in winter time, no interior pool.

Was excellent well located ,and great service . Breakfast outstanding and such a wonderful view !!!

Nothing

Good hotel & Staff & Location & Facility

Hotel is clean and modern

The hotel appears set up to charge for everything possible as extra. For instance, wi-fi is free but it is very slow so they offer you normal speed wi-fi for 20 euros! This is really cheesy! If you borrow a power adaptor, they will tell you that they will take a deposit for it on your credit card! What kind of guests do they have that steal power adaptors but pay 300 euros a night?? They need to work on those aspects a lot. People hate to be nickel and dimed at every instance and the Sofitel Marseille does just that unfortunately. A real turn off.

Benjamin the sommellier was great. Really new his stuff and made a good meal great. The view from the luxury suite was amazing.

The staff at the downstairs cafe were rude,unhelpful and unappologetic. Bad enough theater would never go back.

Excellent service and Fantastic Breakfast with stunning view

wifi

the room is comfortable, staffs are friendly. I had very good experience at the hotel as a whole.

I didn't like swimingpool

The hotel is very good, with the category and attention carachteristics of the Sofitel chain. The staff is very friendly and efficient. The room huge, clean and confortble. The breakfast is excellent. We recommend!

The room was very comfortable and well-appointed although the view was onto the garage area. The hotel had most attractive lounge, restaurant, bar(live music on Saturday evening), pool areas ; however the cost of the meal both breakfast and evening dining was prohibitive. We did enjoy drinks in the bar area but drinks too were "over the top". The drinks on the pool terrace were reasonable ( the Sofitel shares the pool area with the Novotel hotel) I may consider staying at the hotel again for its comfort. The staff were very busy at reception and did not have time for recommendations, booking trips etc. We also arrived at 11am after a long trip but there was no room available until 3pm even though the hotel blurbs stated check-in at 2pm.

Cost of meals long walk to Vieus Port area