Suite Novotel Rouen Normandie  

nothing !!!

Hotel is quite expensive but services were awful - first thing why i was disaapointed was that they charged me extra for breakfast which I havent ordered!! and staff was very unpolite, didnot waned to return back even if i havent eat breakfast !!! will never return back and dont recomend for others!!!

That secure parking is available if needed. The location is near enough centre but fairly easy to find. The calm efficient atmosphere of the hotel. The tea making facility although our room seemed to cater for 1 guest I'm sure reception would have provided for more if asked.

The Location is not bad, 15 minutes walking to the heart of the center. Very clean hotel. Nice staff. In general a good hotel.

If you go to the hotel during school holidays. Don't take breakfast. Buffet way to small for all the customers, you had to wait for bread and for a cup to take a coffee. Not neceserraly a problem, but when you pay around 11-12 Euros for a breakfast it is a problem.

Compact & well designed, clean and the staff were excellent. Nothing was to much trouble.

We were two mature women and one of us had to sleep in a very small single bed. I would suggest a 3/4 bed as your second.

The room was spacious with a nice view over the Seine. There were dividers giving the third occupant a degree of privacy. The bathroom was big and included both bath and shower as well as sink. The room included a hot plate for cooking, a fridge and a dish washer. As a "suite" hotel, it is good for self catering, families, groups willing to share a room with three or more people. There is a great walk by the Seine with good restaurants. Not far from the center of town -- just a short bus trip or moderate walk. A short drive along the river takes you into some really nice countryside, charming villages, forests, picnics by the Seine, etc.

The breakfast was not up to standard. No full English or equivalent, choice of cereals limited, coffee from a machine, a large variety of packaged foods, not very fresh. Breads -- croissants, etc. -- quite good. Some fresh fruit. Adequate, but not really satisfying. To use the catering facilities in your room you may need to bring or acquire some plates (paper) or cutlery (plastic), or a saucepan. We enjoyed a room made breakfast more than the one the hotel provided after visiting the local super market for supplies. No lunch or dinner provided.

Parking (but expensive) Space

Used hotel as a stop over on way back to Euro Tunnel so only in the hotel a matter of hours. Location is perfect for this, hotel is spotlessly clean and tidy and the availability of parking was perfect. Complimentary tea/coffee for our early start next morning was also very welcome.

We actually stayed twice at this hotel. On the first trip, we stayed one night, and on the second round of our trip, we stayed two nights. Fantastic staff at Reception, especially the lady who managed it during the day, and the lady who managed the breakfasts every morning. All staff were wonderful and very helpful. Rooms were great for a family of four (2 adults and 2 children). They were also very clean and neat. Beds were comfortable with memory foam mattresses. When we mentioned that room 302 was noisy, we were offered a new room immediately. Staff offered to store our luggage and chilled food/drinks whilst the new room was prepared. When we got back to our room that night, all our belongings had been carefully moved and stored into our new room. Excellent service! We would definitely use this hotel again if we're in the Rouen area.

Room 302 was very noisy. It faced the main road, along the River Seine. We think the seals on the windows are not put in properly, and therefore allows noise to penetrate into the room. There is a club opposite, and the Saturday night revellers were quite a robust group. Also, bikers were revving their motorbike engines in the middle of Saturday night. The fridge in this room was not working, and the previous occupants may also have locked the safe which meant that we could not use it on arrival (which was very late at night). The night duty manager did make a note of these so they can be checked out. The hotel's car park has a maximum height of 2m; so if you're travelling with a roof box, you will not be able to use the car park. However, there are plenty of on road parking.

Nice room, kitchen facility

Parking might be a chalenge in the area.

Reception Staff really helpful, wanted to change my date of stay and it was all done for me by the staff. Their english was very good. Room was big and well equipped. Breakfast is ok, free for kids, nothing different to most self serve breakfasts.

Not having a restaurant a bit inconvenient, as the location of the hotel is a little "urban". Walking past "working girls" with my children was an experience, and quite a few drunks in the area and Rouen town centre. Car park was a little small and cramped, but good to leave the car there. Pre-booking the car park should be advised on the room booking form if possible.

We all (kids included) really liked the sliding room dividers. After almost two weeks of various hotel rooms with all of us together in one room, it was heaven.

Excellent stopover. Easy to find with staff who were extremely accommodating during our stay. Perfect room with everything that we needed.