I don't really know where to begin!
When we arrived, the room was not to our satisfaction (big crack in sink, carpet stain, no mountain view as expected) and the sauna in the spa area was out of order, (the sauna/wellness area being the sole reason why we chose this hotel!). We asked to change rooms, since many of our expectation were not met, but the manager was not only unaccommodating, unprofessinal and rude, he went to the extent of lying to us, saying that the hotel was fully booked and that it was out of the question to change rooms. This was an obvious lie since the resort seemed pretty dead. We were literally told to "take the room or leave!"
When we asked about the sauna, he informed us that it's not out of order, just not in use during the summer. This to our disappointment is not advertised on the website).
After 2 days, the airconditioning completely stopped working!
We found big bugs and insects in the room.
Plus my boyfriend woke up to a new fresh juicy bite on his body every morning!
Not the best place to relax and enjoy a week in the south of France!
The variety of sports facilities at the resort was great, and everything was free to use!