Grand Hotel de Bordeaux & Spa  

Excellent location in the heart of the city. Nicely refurbished, clean and very attentive staff.

Our room in real life ended up to be quite a lot smaller than pictures led you to believe - not much floorspace, lots of chairs and tables crammed next to each other. And just a personal opinion - asking for 30+ EUR for breakfast is a bit over the top (just put it into the room price by default)

Wonderful staff, friendly environment, rooftop decking and spa tremendous

The hotel is very, very good and the location is the best you can hope for. The room we had was not very large, but very well furnished with everything we needed. We had a nice view of the Grand Theatre and of the animation surrounding it, but the sound proofing was excellent and we were never disturbed by outside noises. We were in France, so we had to put up with the minor annoyance of the WC being separated from the rest of the bathroom. A very useful plus was the in-house garage, which by such a central location (in fact, within the city centre pedestrian area) was not to be taken for granted. We stayed three nights. The staff were very helpful. The concierge gave us precious advice on some sightseeing in the wine-growing regions and the reception were very helpful in solving a minor internet connection problem. We would return tomorrow if we could.

I cannot understand the logic of having the WC separated from the rest of the bathroom. But ,unfortunately, this arrangement is to be expected in most hotels of France.

Fine architecture, view of the Grand Theatre, interior design (except the bar), the Brasserie (but see below).

Very poor slow service on Sunday night 4 December in the Brasserie. Stuffy air in the corridors.

I likes everything about the Grand Hoel. From the time I stepped out of the taxi I was greeted by a friendly staff member. Check-in was a breeze, the front desk staff were phenomenal - the Director of Guest Relations accompany me to my room and explained the facilities, and features of the room. I was impressed because my bag was already in my room when we got there. The room was beautiful and I absolutel loved teh hotel -- it is truly "Grand"!

My only complaint was that my room was towards the back of the hotel and I felt isolated.

This was one of the loveliest hotels I have stayed at. I do not speak French, yet the staff were very patient in communicating, and did their best to make the stay perfect. The hotel itself is gorgeous, and the location fantastic. This is certainly a luxury hotel, and the staff make it special with their discrete and caring service.

Kindness of conciergerie staff!! That means 02 star alone!!Excellent professionals..

Bad things : it's not a 5 star htl !! the pool (5th floor) very tiny n wanted to charge eur 76 for a five minutes (bath)/dive? Outregeous!! The air conditioning did not work well ( during first six hours of every night didn't work at all!)

Hotel lobby and location are very nice and great to relax in. Concierge very helpful for tour and restaurant recommendations.

Reception girl not pleasant. it took three hours for room to be ready so we could not check in until 3.30pm after we arrived at 12.30. We also could not get wifi in our room and after two attempts to try and fix problem we gave up. This hotel should only be booked for location, otherwise it is overpriced and not five stat at all.

Very expensive Mini bar - Riduculous prices Swimming pool - Riduculous price Breakfast - Riduculous price Lovely hotel, fantastic location, but sorry, but way too expensive for what it was.

Very expensive Small room, even though it said it was an upgrade to a "deluxe" Paid €30 for valet parking, picked my car up (after 30 minutes wait !) to find my luggage was not in the car as promised and a small card picture that was left in one of my bags had been folded in two ! Will not stay here again, however I accept it's a lovely hotel and fantastic location. Bordeaux is wonderful as well !

Excellent spa and leisure facilities. Perfect central location. All staff were very kind and courteous. A great choice all round.

Excellent service attentive staff . Luxurious surroundings and great location. Restaurant is excellent clean great deco.

it was all good apart from comment below

the bedrooms are small and very dark