Trianon Palace Versailles, A Waldorf Astoria Hotel  

The room was beautiful with large windows.

The service was horrible for what was paid for the room. We changed rooms and they said they would have our bags delivered to us. An hour and a half later we still did not have our bags. When I went to inquire about them, they rolled their eyes. If you are going to Paris, it is very wise to choose another hotel in downtown due to the difficulty of getting into the city through all the traffic. If you want to eat at the Gordon Ramsey restaurant, you must book 3 weeks in advance. They do not tell you this anywhere on the website when booking. It is not worth the money or the stay.

Fabulous luxury hotel. We had a superb room in the main building which overlooked the park of the Petit Trianon, beautiful. The location couldn't have been better, we were able to walk to the main entrance of the Palace within 10 mins. As we'd travelled by car we needed parking of which there was plenty (at a cost).

The hotel food/restaurant (not Gordon Ramsay's which was way out of our price range) was such a disappointment. As mentioned in previous reviews the service was beyond chaotic, the food was tepid and some of it never appeared (however it did appear on the bill)! It was also quite expensive.

Loved the place and room, one of the best experiences in France ever!Imaculate personel, upgraded the room due to the offer made while checking in, stayed longer due to its unbelievable nice location as part of the Versaille Park.

Walls were thin...could hear doors closing, kids running in the halls etc. Concierge was rude. The Gordon Ramsey restaurant was not 2 star quality. Service was bad...too rushed, wanted to know food selections before served water... Anything. Told to eat my amuse bouche twice by an aggressive waiter. Servers were running into each other...wine was served unevenly white remained in bottle when red was served...red not served until After main course...didn't order red to go with dessert!! Just a real mess and the food was not good either!!

Good place, guess the children needs to be very well-behaved to go there since this is a place for relaxation. The only really negative thing was the staff attitude at the restaurant Le Veranda.

Comfortable rooms, but no view of Palace gardens as shown on site. View of hotel gardens.

Some of the staff . Porter staff excellent. Overpriced. No in room Wi Fi. Cost 28 euro per day & only available in foyer area. Only hotel on our trip we had to pay for Wi Fi. For standard of hotel they need to update their electronics.

Excellent Location for a visit to Versailles. The hotel is modern, and of a high standard that you would expect from a Waldorf Hotel. The room was very well laid out, and clean

The bathroom in the room was on the small side - not what I would have expected from a hotel of this standard. The bathroom also only had a bath tub with shower - there was no separate shower. This is a problem for an aging population, as it was some what risky in using it.

Free upgrade on arrival due to Business conference at Hotel - room provided with view of Versailles......no complains. A joy to stay at this hotel and capped of a great wedding anniversary weekend.

La situation exceptionnelle à Versailles évidemment, le site et l'architecture extérieure d'époque de ce palace légendaire. Le management des hôtels Waldorf Astoria, la marque de luxe du groupe Hilton est très professionnel et les prérequis d'une clientèle de haut niveau sont remplis, sans plus

La reprise en main et la rénovation par Waldorf/Hilton débouche sans surprise sur un désastre pour les amoureux comme nous des palaces d'autrefois. Disparu le bar merveilleux dont les fauteuils étaient élégamment désassortis. La grande galerie sert de salon de thé de remplacement au milieu des allées et venues des clients, avec du reste un service interminable, seul point noir sous ce rapport. Deux bars aussi glacés l'un que l'autre servent d'antichambre aux deux restaurants : le Gordon Ramsey, grand chef londonien du moment et un de gamme plus moyenne remplaçant l'ancienne brasserie. L'ensemble est gris, noir, verre, de bon ton et glacé comme un salon d'affaires d'aéroport. Cela satisfera la clientèle des traders, faux people, oligarque russes, arabes et chinois qui constituent le core business de ce type d'hôtels identiques dans le monde entier. Il faut bien leur laisser la place, le "nouveau" luxe a les divertissements qu'il mérite et le monde du bling bling n'est pas celui de Scott Fitzgerald, de l'élégance et du bon goût qui firent naguère l'esprit du Trianon. Dommage pour Versailles quand même. On peut toujours échapper aux pompes de Sir Gordon Ramsey et se réfugier à la Brasserie du Théâtre toute proche, reprise par le groupe Flo, mais de façon beaucoup plus respectueuse. L'autre jour, c'était bondé.

La situation géographique et le site, le luxe des différents espaces, le Spa et la courtoisie du personnel Ai bénéficié d'un surclassement très agréable

Chauffage de la chambre défaillant. Intervention rapide mais lenteur du rétablissement de la chaleur voulue.

Le confort de la chambre, la piscine/sauna/hammam, la beauté des lieux et la situation géographique

Pas d'eau chaude !!!!! Ils ont des problèmes avec le 5ème étage, où l'eau chaude n'arrive pas/peu, mais ils nous ont offert les petits déjeuner (60 euros tout de même) et l'accès aux douches de la piscine ont rendu la situation supportable

L'hotel nous a fait repayer les taxes de séjours alors que dans ma réservation booking il était noté que je vous les avaient déja payées...il nous onsoutenu que c'était une erreur de votre part...

Un grand palace au luxe du meilleur goût ,au personnel parfait,on a vraiment envie d'y vivre un moment agréable , j'y séjourne souvent avec toujours autant de plaisir

La "rénovation" du hammam est franchement un échec majeur ,on avait avant un véritable espace décoré en mosaïque , de grande taille qui baignait dans une atmosphère calme et orientale . Un sauna a été ajouté mais vous aviez la place ailleurs. Dommage que dans le fond du parc trainent des cadavres de lampadaires !