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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

Lille's Opera (0.2 miles)
Show map Best Western Up Hotel

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Score from 1306 reviews Good 7.6/10

Newest reviews for Best Western Up Hotel

  • Peter
      United Kingdom
    August 27, 2014

    We arrived very early and well before the check in time of 2:00 pm. Reception staff did however pull out all the stops with housekeeping to get us into our rooms early for a rest after our overnight travelling.

    9.2

  • Catherine
      United Kingdom
    August 27, 2014

    Room was modern and chic, perfect location for our short stay.

    10

  • Christopher
      Germany
    August 27, 2014

    Location is excellent Rooms are stylish and comfortable

    Nothing in particular

    7.9

  • Agnes
      United Kingdom
    August 19, 2014

    The Hotel was in the perfect location, the staff were very nice and helpful, the room was very nice, clean and very smart

    There was 3 of us and only 2 cups and not enough coffee pods or tea bags for more than 1 drink

    10

  • Anonymous
      Germany
    August 13, 2014

    Location

    8.3

  • Astrid
      Netherlands
    August 10, 2014

    Friendly & helpful staff, good facilities that give comfort

    Nothing

    10

  • Anonymous
      United Kingdom
    August 10, 2014

    The staff were frindly.The room was quiet.The breakfast was good.

    8.8

  • Nigel
      United Kingdom
    August 5, 2014

    From the moment I received a welcoming e mail after making the booking, to the reception, location about five minutes from the Grand Place, to the beautiful quiet, large cool modern room with large bathroom, walk in shower and luxury toiletries, I knew I was staying in 'something special' at a very reasonable price. My only sadness was that I was only staying for one night. I wished I had had more to enjoy both the hotel and the surroundings of Lille.

    No criticisms whatsoever

    10

  • Hugh
      United Kingdom
    August 3, 2014

    Staff very nice, room was great - bathroom, beds, coffee maker

    Food selection is poor (although to be fair we didn't try the breakfast), asking one poor young lady to man reception, bar and kitchen at the same time is patent nonsense and smacks of cost cutting and poor service is the inevitable result through no fault of hers. The area is near the station with the inevitable odd characters hanging about and massage parlours and sex shops nearby

    7.1

  • Tony
      France
    August 3, 2014

    Everything except the booking in experience.

    I was appalled to be told, when I arrived at the Best Western UP hotel to check in, that “there had been a problem with the booking” and that there was no room for us but the hotel would pay for us to be transferred by taxi to the Best Western WHY hotel where there apparently was a room. Since I had chosen the UP hotel, specifically due to its location and had been charged in full for the room at the time of booking 8 days previously, I found this totally unacceptable. Fortunately we had arrived early in the day and we were able to persuade the receptionist to change her mind and give us a room at our chosen hotel.

    10

  • Daniel
      Netherlands
    July 29, 2014

    Staff was very helpful. The breakfast was OK, the room was relatively clean and well equipped, perfect for a short stay.

    7.9

  • Susan
      United Kingdom
    July 29, 2014

    Location, staff were extremely helpful, it looked good

    Very cramped, 5 light bulbs not working, tv remote not working, no water pressure on hot tap. My opinion is jaded by the very inconsiderate people who came in at 3 and 2 am and made a heck of a noise!

    7.5

  • Astrid
      Netherlands
    July 26, 2014

    Friendly and helpful staff and manager. Good facilities and good location for our comfort.

    8.3

  • Helen
      United Kingdom
    July 25, 2014

    very clean and comfortable room

    very restricted breakfast however understandable as the restaurant was so small

    7.5

  • Anonymous
      Belgium
    July 20, 2014

    The staff is very friendly and helpfull. The rooms are not to big but you have everything you need. They are beautifully decorated and very modern + free WIFI.

    Breakfast lacks variety. there was not a lot to choose from.

    10

  • Rana
      United Arab Emirates
    July 16, 2014

    location and clean and stuff

    every thing else

    5.8

  • Matthieu
      United Kingdom
    July 8, 2014

    Staff were very helpful, the girl on receiption was fantastic, made our stay such a pleasure. Location was perfect.

    Nothing !

    10

  • Ivan
      Russia
    July 8, 2014

    Breakfast with fresh orange juice

    Location near the center but in the poor neighbourhood, parking is 700 meters away and costs 18 eur, very small hotel without any amenities of four stars that costs like a good hotel in the center

    5

  • Anonymous
      Netherlands
    July 8, 2014

    Great location between the train stations and the old town. Attentive and friendly staff. Comfortable and stylish room.

    Nothing

    8.8

  • Colin
      United Kingdom
    July 7, 2014

    Staff very friendly, room comfortable,clean and quiet. Lovely bathroom. car park a stones throw away and safe. nice breakfast.

    The beggars outside put you off being in the area...just get rid of them, they are a pest and make you feel threatened, vulnerable and in danger of being robbed and/or mugged.

    8.8

  • Anastasios
      United Kingdom
    July 2, 2014

    Location, good price, comfortable, very friendly and helpful personnel

    9.6

  • James
      United Kingdom
    June 30, 2014

    Really nice hotel with friendly staff Walking distance of the Gare Lille Flandres which means no taxis needed for us and we walked everywhere Excellent air conditioning, great large bath in our room

    Really no complaints as it is an excellent place to stay, but as an observation, it would have been nice to have more coffee in the room

    9.6

  • Anonymous
      Canada
    June 17, 2014

    Very pleasant and helpful receptionist the day and evening we arrived

    Bed was somewhat uncomfortable. Remainder of room was great.

    7.5

  • Anonymous
      United Kingdom
    June 14, 2014

    Close to amenities, and main tourist attractions

    9.2

  • Anonymous
      Netherlands
    June 14, 2014

    - Very friendly staff - Good location - Nice shower

    - Small room - Hair on cleaned bed

    7.9

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