Villa Massalia Concorde  

The staff were brilliant. We had a few problems and they dealt with this immediately. Our first room overlooked a garage and water was dripping outside the room. They moved us the next day to a superior room on the 4th floor and gave us a bottle of wine and a bowl of fruit for the inconvenience (a nice touch)! Free bicycles to use when you please also a nice touch.

Internet connect was slow and unreliable. Bar prices (8 Euros for a beer). Breakfast was a bit manic, the resturant seemed to run out of spoons, bowls and salt. Parking was excessively expensive for where the hotel is. Ps! Don't move anything in the minibar or you will be charged for the privilege. The hotel did try this on, but we managed to get them to take this off the bill without any complications (kind of get the impression that they try this, knowing full well that nothing was taken)

Fast wired internet. Great bar.

No Refrigerator in WIFI is weak in the room.

The rooms are very nice ,the view is poor or you must have luck with see view

Breakfast is overpriced 20 euro p.p.

The 4 stars we have felt on avery step, the hotel has the international standard the high level.

The WiFi signal as poor in the room.

Very friendly staff! Got offered towels and refreshments (drinks) during exercising at the gym got offered free parking during our entire 9 day stay (due to noise of wedding party second night) key cards got replaced for free when lost 10-15 min from the beach by walk Bus 83 to Vieux-Port (old town center) Bikes "Le Velo" available for 1 EUR/hour everywhere in Marseille (also near hotel)

Ordered breakfast before 3:00am (around 2:49) on Sunday (hung form outside) and form was still there in the morning and no breakfast! Got a smoking room although my reservation clearly mentioned non-smoking room preference internet doesn't work well (extremely slow) hotel allows people to swim with clothes on (F.E. due to religious reasons), Personally I don't like to share the swimming pool with people other than those wearing swimsuits strict rules (for example you need to wear robe and slippers to go to swimming pool area) the owners of this hotel invite friends and family over for weddings. Almost every night there is a wedding. This means that you cannot go to the bar to have a drink as the place is occupied by the guests of the wedding. These guests get threated as VIP's compared to the regular hotel guests. During the day those guests take half of the swimming pool area (seats) and claim it as theirs. Even when they are not around for half a day you are not allowed to take the seat as they "might" come back … As a result you have to take satisfaction with the smaller pink chairs for the kids. At certain time one side of the pool was literally empty (no one was using the chairs for longer than 30 min) and the other side people were cramped together. Even seats were moved 90 degrees to have space to sit. People couldn't pass with children buggy's … Ridiculous! This really made me feel as a 2nd class hotel guest. Let there be no mistake. The staff is extremely friendly and wants to do everything to make your stay pleasant. It's the friends, family, acquaintances that the hotel owner invites that spoil the fun/atmosphere.

Every thing was good!

Well located, close to Borely Park and to the sea. Very helpful staff. Outdoor heated swimming pool, sauna, hammam, jacuzzi : great for relaxing. Excellent French cuisine.

One small thing maybe : the view. My room was overlooking a petrol forecourt but it didn't matter really.

La vue .. sur mer au loin depuis le balcon ... Tarif du petit déjeuner revu à la baisse car je ne m'étais pas servi au buffet (juste une boisson et croissants)

Une connexion internet d'une lenteur sans nom ... Autant dire néante. La baignoire n'est pas adaptée pour prendre des douches .. protection insuffisante contre les éclaboussures. Des toilettes non séparées de la salle de bain Balcons en vis à vis..

Très bel hôtel ! Spacieux, et moderne ! Très bien situé : pas loin de la mer (5 min) et des restos de bord de mer, et de la Pointe Rouge (15-20 min à pied) d'où l'on peux prendre une navette qui nous emmène au vieux port en 35 min pour 2,5 € par personne. Très pratique, pas de bouchons, pas cher, et très agréable !!!

Notre chambre était à proximité d'un conduit d'aération et le bruit s'entend dans la chambre ... Le samedi soir, il y a une soirée et bar et on entendait la musique en étant au 4ème étage !

Compétence et affabilité du personnel; Confort literie - Service petit déjeuner en chambre jusqu'à midi ! Bonne isolation phonique...sauf sono exagérée pour un défilé mode,qui se termine trop tard et provoque ainsi une gêne réelle à qui veut dormir vu l'heure ! Qualité des soins du spa... mais prix un peu trop élevés.

Le bruit lancinant de la vmc ou de la clim...dans la chambre, très désagréable... Voyageant beaucoup, j'ai observé cette nuisance dans de nombreux établissements...même 4*

un accueil formidable et quel beauté

Le buffet le matin Les draps impeccables La vue sur l'hippodrome et les chevaux Le Bar tres intime et design Le couloir de fauteuil avec prises pour ordinateur (pour rdv business) Les receptionistes sympas et professionnels. La proximite de la plage et des restaurants Le Spa petit mais pratique L'entree exterieure de l'hotel

Le Jaccuzzi trop froid Televisions trop petites La Terrasse du restaurant en desordre Le canape du hall d'entree moche et sale L'absence de Concierge ou Captain a l'entree Le Restaurant: pas assez de choix et pas assez de choses simples... Le poisson du jour vraiment nul, petit et trop cher. Le Bacon (mou) et les Oeufs brouilles (plein d'eau) du buffet pas bons du tout... Affreux La machine a oeuf compliquee et pas automatique...

Le cadre très agréable.

Nous avons fait 2 réservations (même tarif, même choix) et les chambres n'étaient pas du même standing.